Remote Senior AI-Driven Customer Success Lead

Bask Health; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Remote worldwide

Job summary

Bask Health, a remote-friendly SaaS platform for telehealth, seeks a senior Customer Success professional in the United States to own onboarding, adoption, and renewals across enterprise and ecommerce clients.

You will craft AI-first workflows, triage complex questions, and partner with product, sales, and marketing to expand accounts. This role thrives in a fast-paced startup culture and requires strong communication and strategic thinking.

Qualifications

• 7+ years in Customer Success or SaaS environment.
• Experience with e-commerce and enterprise accounts.
• Strong communication and relationship-building skills.

Responsibilities

• Build and own the full customer lifecycle from onboarding to renewals.
• Develop custom engagement programs to drive user adoption.
• Analyze engagement data and communicate value to stakeholders.
• Deliver demos, provide technical answers, and suggest improvements.

Skills

Customer success strategy

SaaS experience

E-commerce

Enterprise accounts

Remote collaboration

Job description

Bask Health, a remote-friendly SaaS platform for telehealth, seeks a senior Customer Success professional in the United States to own onboarding, adoption, and renewals across enterprise and ecommerce clients.

You will craft AI-first workflows, triage complex questions, and partner with product, sales, and marketing to expand accounts. This role thrives in a fast-paced startup culture and requires strong communication and strategic thinking.