AI-Driven Customer Success Lead

Bask Health; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

Bask Health is looking for a seasoned Customer Success leader to own the full customer lifecycle—from onboarding and adoption to value realization, expansion, and renewals—within a fast-paced SaaS startup.

You will build strong relationships with customers, analyze engagement metrics, and partner with cross-functional teams to drive adoption. You must be highly articulate, entrepreneurial, and comfortable juggling multiple projects in a dynamic, remote-friendly environment.

Qualifications

• 5+ years of experience in Customer Success, Client Services, or SaaS environments.
• Experience in e-commerce and managing large enterprise-sized customer books.
• Creative problem solver with strong determination to succeed.
• Independent, motivated, and able to seek help when needed.
• Entrepreneurial mindset with excellent verbal and written communication.
• Highly organized with the ability to juggle multiple projects in a fast-paced setting.
• Comfortable collaborating with product, sales, and marketing teams.

Responsibilities

• Build strong relationships with Bask's customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals.
• Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support patient needs.
• Manage all current customer data and maintain accurate records.
• Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders.
• Deliver program demos, provide insightful technical answers, and recommend creative ways to maximize Bask platform usage.
• Adapt to a fast-paced startup environment and maintain high performance.
• Work weekends as needed to meet customer demands.

Skills

Customer Success

SaaS

E-commerce

Independent

Entrepreneur

Effective communication

Organization

Cross-functional collaboration

Job description

Bask Health is looking for a seasoned Customer Success leader to own the full customer lifecycle—from onboarding and adoption to value realization, expansion, and renewals—within a fast-paced SaaS startup.

You will build strong relationships with customers, analyze engagement metrics, and partner with cross-functional teams to drive adoption. You must be highly articulate, entrepreneurial, and comfortable juggling multiple projects in a dynamic, remote-friendly environment.