Enterprise AI Customer Success Lead (On-site SF)

Method Recruiting, a 3x Inc. 5000 company; San Francisco (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Method Recruiting's client is a rapidly growing AI company expanding its leadership in customer research analytics. The Customer Success Manager will own strategic relationships with enterprise clients, guiding onboarding and adoption while driving value from the platform.

This consultative, non-quota role emphasizes executive engagement, multi-threading across organizations, and proactive renewal support in a fast-moving environment where processes are still being built.

Qualifications

• 5–8 years of professional experience in a customer-facing environment.
• Experience with enterprise SaaS, consulting, or professional services is helpful.
• Ability to manage a portfolio of multiple enterprise accounts.
• Strong communication and organizational skills.

Responsibilities

• Own a portfolio of approximately 15–45 accounts.
• Guide onboarding, adoption, and strategic account planning.
• Serve as trusted advisor to identify value opportunities.
• Monitor utilization and address adoption gaps or churn risks.
• Build relationships across customer organizations and expand engagement.
• Lead QBRs, executive check-ins, training, and product demos.
• Support renewals and expansion opportunities.
• Troubleshoot customer issues and coordinate with internal teams.
• Provide feedback to Product/Engineering to shape customer success playbooks.

Skills

Customer Success

Account Management

Onboarding

Executive Communication

Strategic Planning

Relationship Building

CRM software

Tools

CRM software

Job description

Method Recruiting's client is a rapidly growing AI company expanding its leadership in customer research analytics. The Customer Success Manager will own strategic relationships with enterprise clients, guiding onboarding and adoption while driving value from the platform.

This consultative, non-quota role emphasizes executive engagement, multi-threading across organizations, and proactive renewal support in a fast-moving environment where processes are still being built.