Global Onboarding Operations Leader (Remote)

Block; Sacramento (CA); Remote; USD 207,000 - 311,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Family planning support

Modern workplace

Job summary

Block is seeking a senior operations leader to own onboarding operations across international markets, starting with Australia and Europe. You will translate global onboarding strategy into market plans, manage regional teams and partners, and improve seller outcomes while balancing global standards with local needs.

You will develop repeatable market playbooks, drive regional expansion, optimize activation and cost-to-serve, and use dashboards and AI to boost performance.

Qualifications

• Extensive operations leadership across international markets.
• Ability to align global onboarding strategy with local market needs.
• Experience coordinating cross-functional teams and partners.

Responsibilities

• Own onboarding operations across international markets, starting with AU and Europe.
• Develop market-specific playbooks and localization of delivery.
• Improve activation, SLA adherence, and cost-to-serve with data insights.
• Standardize regional workflows and escalation paths.
• Lead and develop regional teams, fostering accountability and growth.

Skills

Leadership

Stakeholder management

Multi-market ops

Data-driven

AI-enabled improvements

Job description

Block is seeking a senior operations leader to own onboarding operations across international markets, starting with Australia and Europe. You will translate global onboarding strategy into market plans, manage regional teams and partners, and improve seller outcomes while balancing global standards with local needs.

You will develop repeatable market playbooks, drive regional expansion, optimize activation and cost-to-serve, and use dashboards and AI to boost performance.