Global Onboarding Operations Lead — Remote

Square; San Francisco (CA); Teletrabalho; USD 207 000 - 311 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Family planning support

Resumo da oferta

Square is seeking a senior operations leader to own onboarding operations across international markets, starting with Australia and Europe. You will translate global onboarding strategy into market‑specific plans, lead regional teams and partners, and improve seller outcomes across diverse geographies and service models.

The role requires balancing global consistency with local market needs, coordinating across regions, and driving operational improvements in varied maturity environments.

Qualificações

• 12+ years of progressive operations leadership experience, ideally with multi‑market, international scope.
• Experience managing distributed teams across geographies, channels, or service models.
• Ability to balance global standards with local market realities and influence stakeholders.
• Experience managing first‑party and vendor‑supported operations, including performance management and service quality.
• Strong analytical and financial acumen, including capacity planning, KPI management, budget inputs, and cost‑to‑serve analysis.
• Ability to operate independently on significant assignments and make sound decisions through ambiguity.
• Experience with market launches, localization, international expansion, or regional transformation preferred.
• Strong communication skills and the ability to gain acceptance from senior stakeholders in sensitive situations.
• Experience improving workflows and customer outcomes using AI.

Responsabilidades

• Own onboarding execution across international markets from post‑sale handoff through go‑live.
• Manage EU/UK and APAC onboarding operations, staffing, coverage, quality, and SLAs.
• Set regional objectives aligned to global onboarding strategy and ensure localized operating models.
• Develop market launch playbooks and localization of onboarding delivery.
• Identify risks and drive mitigation plans across teams and vendors.
• Partner with global workforce and strategy leaders to determine labor mix by market.
• Improve regional metrics such as activation, time‑to‑value, SLA adherence, and cost‑to‑serve.
• Use dashboards and insights to drive performance improvements and resource allocation.
• Standardize regional workflows, training, and quality mechanisms; apply AI where appropriate.
• Lead cross‑functional collaboration with Sales, Product, Finance, Legal/Compliance, and GTM teams.
• Develop regional leaders and foster accountability and continuous improvement.

Conhecimentos

International ops

Distributed teams

Stakeholder influence

Financial acumen

Market launches

AI in ops

Descrição da oferta de emprego

Square is seeking a senior operations leader to own onboarding operations across international markets, starting with Australia and Europe. You will translate global onboarding strategy into market‑specific plans, lead regional teams and partners, and improve seller outcomes across diverse geographies and service models.

The role requires balancing global consistency with local market needs, coordinating across regions, and driving operational improvements in varied maturity environments.