Global Onboarding Ops Lead - AI & Excellence (Remote)

Square; San Francisco (CA); Teletrabalho; USD 138 000 - 210 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Medical insurance

Flexible time off

Resumo da oferta

Square is seeking an experienced operations excellence and business operations leader to build the operating system for global seller onboarding. The role reports to the Head of Global Onboarding Operations and creates metrics, planning processes, reporting cadences, capacity models, and continuous improvement mechanisms to scale onboarding with discipline.

The ideal candidate is highly analytical and able to turn complexity into clear plans, dashboards, and actionable recommendations while

Qualificações

• 8+ years of relevant experience with a Master’s degree, 12+ years with a Bachelor’s degree, or equivalent experience in operations, business operations, strategy and operations, workforce planning, analytics, or operational excellence.
• Experience building operating cadences, dashboards, planning processes, KPI frameworks, and performance management routines.
• Strong analytical skills and comfort working with operational, financial, workforce, and performance data.
• Experience with capacity planning, forecasting, budget inputs, cost‑to‑serve analysis, or vendor spend analysis.
• Ability to manage complex cross‑functional projects independently while aligning with senior leaders on objectives and decisions.
• Strong process improvement mindset, with experience standardizing workflows and driving measurable operational impact.
• Excellent communication skills, including the ability to turn ambiguous problems into clear plans, tradeoffs, and recommendations.

Responsabilidades

• Build global onboarding operating cadence with executive reviews.
• Create consistent reporting, forums, action tracking, and escalation across regions.
• Turn strategic priorities into measurable plans, milestones, and execution routines.
• Own the global onboarding KPI framework, including activation, time-to-value, NPS, cost-to-serve, SLA adherence, utilization, and quality.
• Lead capacity planning and workforce modeling across first‑party, vendor, and BPO delivery motions.
• Partner with Finance on budget inputs, forecasts, headcount planning, vendor spend analysis, cost-to-serve models, and ROI assessments.

Conhecimentos

Operating cadences

KPI frameworks

Cross-functional leadership

Data analysis

Communication skills

Project management

Capacity planning

AI adoption

Formação académica

Master’s degree

Bachelor’s degree

Descrição da oferta de emprego

Square is seeking an experienced operations excellence and business operations leader to build the operating system for global seller onboarding. The role reports to the Head of Global Onboarding Operations and creates metrics, planning processes, reporting cadences, capacity models, and continuous improvement mechanisms to scale onboarding with discipline.

The ideal candidate is highly analytical and able to turn complexity into clear plans, dashboards, and actionable recommendations while