Global Onboarding & Implementation Consultant - Remote

Block; California City (CA); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement Plans

Work from home flexibility

Employee Stock Purchase Program

Job summary

Square is seeking a Global Seller Onboarding Specialist to guide SMB and mid-market sellers through onboarding and activation, delivering tailored training and ensuring a smooth, high-quality setup.

In this role you will lead seller-facing scoping calls, document gaps, and collaborate with Sales, Product, and Marketing to improve onboarding processes. 2–4+ years in onboarding or account management and strong AI tool usage are required.

Qualifications

• 2–4+ years in onboarding, implementation, or account management.
• Strong performance in onboarding work (metrics, CSAT, responsiveness).
• Familiarity with data analysis or reporting tools (Looker, Salesforce).

Responsibilities

• Guide sellers to start transacting with Square quickly with confidence.
• Lead onboarding calls and deliver tailored training content.
• Maintain onboarding trackers with milestones and next steps.
• Use AI to improve seller experience and internal processes.

Skills

Onboarding

Implementation

Account management

Customer success

AI tooling

Tools

Looker

Salesforce

Job description

Square is seeking a Global Seller Onboarding Specialist to guide SMB and mid-market sellers through onboarding and activation, delivering tailored training and ensuring a smooth, high-quality setup.

In this role you will lead seller-facing scoping calls, document gaps, and collaborate with Sales, Product, and Marketing to improve onboarding processes. 2–4+ years in onboarding or account management and strong AI tool usage are required.