Implementation Consultant Full Time

Block; California City (CA); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement Plans

Work from home flexibility

Employee Stock Purchase Program

Job summary

Square is seeking a Global Seller Onboarding Specialist to guide SMB and mid-market sellers through onboarding and activation, delivering tailored training and ensuring a smooth, high-quality setup.

In this role you will lead seller-facing scoping calls, document gaps, and collaborate with Sales, Product, and Marketing to improve onboarding processes. 2–4+ years in onboarding or account management and strong AI tool usage are required.

Qualifications

• 2–4+ years in onboarding, implementation, or account management.
• Strong performance in onboarding work (metrics, CSAT, responsiveness).
• Familiarity with data analysis or reporting tools (Looker, Salesforce).

Responsibilities

• Guide sellers to start transacting with Square quickly with confidence.
• Lead onboarding calls and deliver tailored training content.
• Maintain onboarding trackers with milestones and next steps.
• Use AI to improve seller experience and internal processes.

Skills

Onboarding

Implementation

Account management

Customer success

AI tooling

Tools

Looker

Salesforce

Job description

Global Seller Onboarding Specialists work closely with teams within Sales & Account Management as well as Product Specialists and Product Marketing Managers to deliver a seamless and exceptional merchant experience and give key input into the product roadmaps for customer-facing developer products. Additionally, Global Seller Onboarding Specialists play a key role in merchant discovery and lead the final stages of the sale, working with Square's upmarket sellers and cross-functional teams to successfully implement and activate new accounts.

Square initially pioneered the simple self-service model to enable small businesses to take a payment. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Guide sellers (customers) to start transacting with Square quickly and with confidence, delivering high-quality onboarding and implementation experiences for Square’s SMB and mid-market sellers

Lead seller-facing scoping and onboarding calls, help sellers along their onboarding journey by delivering tailored, necessary training content, and support sellers after they begin transacting with Square

Project / Process Execution (Estimated 20% of work)

• Contribute to improvements in onboarding processes by documenting gaps, proposing refinements, and sharing observations from seller engagements.
• Maintain clear, proactive communication with assigned sellers and demonstrate the ability to maintain an onboarding tracker with key milestones, target dates, and next steps to keep sellers informed and on track for go-live.
• Help sellers understand and complete the steps required for launch, following up on outstanding needs and confirming readiness ahead of their target go-live date.
• Use AI to improve the seller experience and automate or enhance internal processes.
• Support team knowledge areas (POS, Online, integrations) by developing product expertise and serving as a go-to resource for standard questions.
• Participate in internal meetings, training, roadmap updates, and optimization discussions to build broader product and organizational understanding.
• Escalate product, process, or policy issues clearly and promptly to senior teammates and product teams; Comfortable working in a high-volume, high-tempo, customer-focused onboarding environment.

2–4+ years of experience in onboarding, implementation, operations, or account management customer support, customer success; Demonstrated strong performance and consistency in onboarding work (metrics, CSAT, responsiveness, quality).

• ~ Experience managing multiple onboarding projects simultaneously with reliable delivery.
• ~ Comfort operating through change and ambiguity with appropriate support.
• ~ Familiarity with project management practices.
• ~ Basic understanding of data analysis or reporting tools (Looker, Salesforce, etc.)
• Strong understanding and consistent usage of AI tools and platforms

• Healthcare coverage
• Retirement Plans
• Work from home flexibility
• Employee Stock Purchase Program

We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.