Global NOC Technician - Night Shift, Cloud Data Center Ops

iboss; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Vision, Dental insurance

401K with company match

Unlimited PTO

Job summary

iboss is a cloud security company that enables the modern workforce to connect securely to all applications from wherever they work. The NOC Technician role focuses on monitoring and maintaining iboss global data center ecosystems, provisioning new presence points, and quickly resolving faults to meet SLAs.

Responsibilities include coordinating with DevOps, support, and vendors, creating documentation, and migrating/restoring nodes and VNS clusters.

Qualifications

• 1 year of professional technical support or data center operations experience.
• Ability to assess and prioritize incidents quickly while under pressure.
• Basic understanding of the OSI model and internetworking.
• Bachelor’s Degree or working towards a bachelor’s degree.
• Availability to work 11:00pm - 7:30am EST.
• Health, Vision, Dental— open to domestic partners.
• 401K with company match.
• Unlimited Paid Time Off (PTO).

Responsibilities

• The NOC Technician at iboss is responsible for monitoring and maintaining our global data center ecosystems.
• Managing and maintaining iboss monitoring systems
• Provisioning new points of presence or nodes within existing or new points of presence
• Responding to the system and/or network faults to ensure internal and external SLAs are met
• Following escalation procedures to engage key resources to respond to critical events
• Working with internal stakeholders (DevOps, support, sales) and 3rd party vendors to schedule maintenance.
• Create and maintain documentation related to global points of presence and procedures
• Migrating and restoring iboss nodes and VNS clusters

Skills

OSI model understanding

Incident prioritization under pressure

Education

Bachelor’s Degree or working towards a bachelor’s degree

Tools

Monitoring systems

Job description

iboss is a cloud security company that enables the modern workforce to connect securely to all applications from wherever they work. The NOC Technician role focuses on monitoring and maintaining iboss global data center ecosystems, provisioning new presence points, and quickly resolving faults to meet SLAs.

Responsibilities include coordinating with DevOps, support, and vendors, creating documentation, and migrating/restoring nodes and VNS clusters.