Night NOC Technician - Cloud Data Center Ops

iboss; États-Unis; Sur place; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Health, Vision, Dental - domestic парт

401K with company match

Unlimited PTO

Company paid holidays

Résumé du poste

iboss is seeking a NOC Technician responsible for monitoring and maintaining global data center ecosystems. Duties include provisioning points of presence, responding to faults to meet SLAs, and coordinating with DevOps, support, and vendors.

The role requires 1 year of tech support or data center ops, Linux and Windows admin skills, and the ability to work 11:00pm–7:30am EST while prioritizing incidents under pressure.

Qualifications

• 1 year of professional tech support or data center ops experience.
• Solid diagnostic and troubleshooting abilities.
• Windows/sysadmin experience.
• Ability to prioritize incidents quickly under pressure.
• Basic OSI model and internetworking understanding.
• Bachelor's degree or working toward one.
• Linux experience across major distros (RHEL/CentOS/Debian).
• Availability for night shift 11:00pm–7:30am EST.

Responsabilités

• Monitor and maintain iboss monitoring systems and data center ecosystems.
• Provision new points of presence or nodes across locations.
• Respond to faults to meet internal and external SLAs.
• Follow escalation procedures to engage key resources.
• Collaborate with DevOps, support, sales and vendors for maintenance.
• Create and maintain documentation on PoPs and procedures.
• Migrate and restore iboss nodes and VNS clusters.

Connaissances

Technical support

Data center operations

Diagnostic troubleshooting

Incident prioritization

OSI model knowledge

Linux administration

Windows administration

Fast learner under pressure

Formation

Bachelor's degree or pursuing

Outils

RHEL/CentOS/Debian Linux

Description du poste

iboss is seeking a NOC Technician responsible for monitoring and maintaining global data center ecosystems. Duties include provisioning points of presence, responding to faults to meet SLAs, and coordinating with DevOps, support, and vendors.

The role requires 1 year of tech support or data center ops, Linux and Windows admin skills, and the ability to work 11:00pm–7:30am EST while prioritizing incidents under pressure.