Network Operations Center Technician (3rd Shift)

iboss; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Vision, Dental insurance

401K with company match

Unlimited PTO

Job summary

iboss is a cloud security company that enables the modern workforce to connect securely to all applications from wherever they work. The NOC Technician role focuses on monitoring and maintaining iboss global data center ecosystems, provisioning new presence points, and quickly resolving faults to meet SLAs.

Responsibilities include coordinating with DevOps, support, and vendors, creating documentation, and migrating/restoring nodes and VNS clusters.

Qualifications

• 1 year of professional technical support or data center operations experience.
• Ability to assess and prioritize incidents quickly while under pressure.
• Basic understanding of the OSI model and internetworking.
• Bachelor’s Degree or working towards a bachelor’s degree.
• Availability to work 11:00pm - 7:30am EST.
• Health, Vision, Dental— open to domestic partners.
• 401K with company match.
• Unlimited Paid Time Off (PTO).

Responsibilities

• The NOC Technician at iboss is responsible for monitoring and maintaining our global data center ecosystems.
• Managing and maintaining iboss monitoring systems
• Provisioning new points of presence or nodes within existing or new points of presence
• Responding to the system and/or network faults to ensure internal and external SLAs are met
• Following escalation procedures to engage key resources to respond to critical events
• Working with internal stakeholders (DevOps, support, sales) and 3rd party vendors to schedule maintenance.
• Create and maintain documentation related to global points of presence and procedures
• Migrating and restoring iboss nodes and VNS clusters

Skills

OSI model understanding

Incident prioritization under pressure

Education

Bachelor’s Degree or working towards a bachelor’s degree

Tools

Monitoring systems

Job description

iboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB and data loss prevention to all connections via the cloud, instantaneously and at scale. This eliminates the need for traditional network security appliances, such as VPNs, firewalls and web gateway proxies, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by 230+ issued and pending patents and more than 100 points of presence globally, iboss processes over 150 billion transactions daily, blocking 4 billion threats per day.

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies. To learn more, visit https://www.iboss.com/.

Job Description

The NOC Technician at iboss is responsible for monitoring and maintaining our global data center ecosystems.

• Managing and maintaining iboss monitoring systems
• Provisioning new points of presence or nodes within existing or new points of presence
• Responding to the system and/or network faults to ensure internal and external SLAs are met
• Following escalation procedures to engage key resources to respond to critical events
• Working with internal stakeholders (DevOps, support, sales) and 3rd party vendors to schedule maintenance.
• Create and maintain documentation related to global points of presence and procedures
• Migrating and restoring iboss nodes and VNS clusters

Responsibilities & Qualifications

• 1 Year of professional technical support or data center operations experience
• Ability to assess and prioritize incidents quickly while under pressure
• Basic understanding of the OSI model and internetworking
• Bachelor’s Degree or working towards a bachelor’s degree
• Availability to work 11:00pm - 7:30am EST
• Health, Vision, Dental- open to domestic partners
• 401K with company match
• Unlimited Paid Time Off (PTO)

The duties and responsibilities described above are essential functions of the job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.

*This position is not eligible for sponsorship of work visas