NOC Engineer I — Night-Shift Monitoring & Support

Choice Solutions; Overland Park (KS); On-site; USD 50,000 - 65,000; Full time

Job summary

A technology services provider in Overland Park is seeking a NOC Engineer I to provide critical post-sales support. This role focuses on monitoring help desk alerts and resolving issues through phone and email, requiring strong troubleshooting skills and customer communication. The NOC Engineer will work rotating night shifts and is expected to work from the office at least 60% of the time. The position offers the opportunity for professional growth in a fast-paced, customer-focused environment.

Qualifications

• Strong background in troubleshooting and problem identification.
• Ability to manage multiple accounts/issues simultaneously.
• Effective communication skills, especially with non-technical users.

Responsibilities

• Monitor help desk console for alerts as part of Tier 1 and 2 escalation.
• Update tickets with detailed notes until resolved or escalated.
• Ensure all services are delivered per customer's expectations.
• Directly interact with customers via phone or email.

Skills

Troubleshooting methodology

Customer service communication

Technical knowledge of hardware/software

Ticketing systems

Job description

A technology services provider in Overland Park is seeking a NOC Engineer I to provide critical post-sales support. This role focuses on monitoring help desk alerts and resolving issues through phone and email, requiring strong troubleshooting skills and customer communication. The NOC Engineer will work rotating night shifts and is expected to work from the office at least 60% of the time. The position offers the opportunity for professional growth in a fast-paced, customer-focused environment.