Global Network Infrastructure Manager - Remote/Hybrid

Akamai Technologies, Inc.; Salt Lake City (UT); On-site; USD 109,000 - 195,000; Full time

Job summary

Akamai Technologies, Inc. is seeking a Manager of Network Infrastructure to lead a 24x7 operations team responsible for maintaining large-scale network infrastructure. You will supervise maintenance engineers, develop and refine operational processes, and improve fault detection with robust run books.

You will evaluate skills, plan training, and coordinate with datacenters, vendors, and internal groups to ensure high availability and secure performance of Akamai's global platform.

Qualifications

• 6+ years of relevant experience and a Bachelor's degree.
• Experience in Internet infrastructure environments, including routing and access networks.
• Experience managing technical teams, including a remote global team.
• Demonstrate a passion for building productive relationships with teams, providers, and partners.
• Familiarity with data center portals and NOC environments.
• Solid communication skills.

Responsibilities

• Cultivating and providing direct supervision for a group of maintenance engineers.
• Developing, document, refine and maintain operations policies, processes, procedures, and escalations to internal groups and equipment vendors.
• Designing, developing, and maintaining alerts and run books to improve fault detection and operational visibility.
• Evaluating technical skills of the maintenance team to ensure appropriate expertise.
• Determining training needs for solutions and facilitating team training sessions.
• Supporting the resolution of high-severity technical incidents and managing remote assets.

Skills

Team leadership

Communication skills

Networking knowledge

Vendor coordination

Education

Bachelor's degree

Job description

Akamai Technologies, Inc. is seeking a Manager of Network Infrastructure to lead a 24x7 operations team responsible for maintaining large-scale network infrastructure. You will supervise maintenance engineers, develop and refine operational processes, and improve fault detection with robust run books.

You will evaluate skills, plan training, and coordinate with datacenters, vendors, and internal groups to ensure high availability and secure performance of Akamai's global platform.