Global Network Infrastructure Manager - Remote/Hybrid

Akamai Technologies, Inc.; Dover (DE); On-site; USD 109,000 - 195,000; Full time

Job summary

Akamai Technologies, Inc. is seeking a Manager of Network Infrastructure to lead a 24x7 global operations team responsible for planning, building, maintaining, and operating large-scale network infrastructure.

You will resolve complex engineering issues, manage escalations, and partner with datacenter staff across geographies. You will supervise maintenance engineers, refine operations policies, and develop runbooks to improve fault detection and visibility.

Qualifications

• 6+ years of relevant experience in network infrastructure.
• Experience in Internet infrastructure environments, including routing and access networks.
• Experience managing technical teams, including a remote global team.
• Strong communication and stakeholder management skills.

Responsibilities

• Cultivating and providing direct supervision for a group of maintenance engineers.
• Developing, document, refine and maintain operations policies, processes, procedures, and escalations to internal groups and equipment vendors.
• Designing, developing, and maintaining alerts and run books to improve fault detection and operational visibility.
• Evaluating technical skills of the maintenance team to ensure appropriate expertise.
• Determining training needs for solutions and facilitating team training sessions.
• Supporting the resolution of high-severity technical incidents and managing remote assets.

Skills

Network infrastructure management

Technical team leadership

Remote/global team management

Communication skills

Routing and access networks

Education

Bachelor's degree

Job description

Akamai Technologies, Inc. is seeking a Manager of Network Infrastructure to lead a 24x7 global operations team responsible for planning, building, maintaining, and operating large-scale network infrastructure.

You will resolve complex engineering issues, manage escalations, and partner with datacenter staff across geographies. You will supervise maintenance engineers, refine operations policies, and develop runbooks to improve fault detection and visibility.