Global Network Infrastructure Manager — 24/7 Operations

Akamai Technologies, Inc.; Honolulu (HI); On-site; USD 109,000 - 195,000; Full time

Job summary

Akamai Technologies, Inc. seeks a Manager of Network Infrastructure to lead a technical 24x7 operations team responsible for validating and maintaining large-scale network infrastructure worldwide.

You will resolve complex issues, manage escalations, and ensure reliable availability and top performance of Akamai's platform. The role requires directing maintenance engineers across global sites, refining processes, and coordinating with datacenters, vendors, and other internal teams to keep

Qualifications

• Have 6+ years of relevant experience and a Bachelor's degree.
• Have experience in Internet infrastructure environments, including routing and access networks.
• Have experience managing technical teams, including a remote global team.
• Demonstrate a passion for building productive relationships with teams, providers, and partners.
• Be familiar with data center portals and NOC environments.
• Possess solid communication skills.

Responsibilities

• Cultivating and providing direct supervision for a group of maintenance engineers.
• Developing, document, refine and maintain operations policies, processes, procedures, and escalations to internal groups and equipment vendors
• Designing, developing, and maintaining alerts and run books to improve fault detection and operational visibility
• Evaluating technical skills of the maintenance team to ensure appropriate expertise
• Determining training needs for solutions and facilitating team training sessions
• Supporting the resolution of high-severity technical incidents and managing remote assets

Skills

Leadership

Network infrastructure

Team management

Communication skills

Education

Bachelor's degree

Tools

NOC monitoring tools

Job description

Akamai Technologies, Inc. seeks a Manager of Network Infrastructure to lead a technical 24x7 operations team responsible for validating and maintaining large-scale network infrastructure worldwide.

You will resolve complex issues, manage escalations, and ensure reliable availability and top performance of Akamai's platform. The role requires directing maintenance engineers across global sites, refining processes, and coordinating with datacenters, vendors, and other internal teams to keep