Global Network Infrastructure Leader (24x7 Ops)

Akamai Technologies, Inc.; Helena (MT); On-site; USD 109,000 - 195,000; Full time

Job summary

Akamai Technologies, Inc. is seeking a Manager of Network Infrastructure to lead a 24x7 global operations team responsible for large-scale network infrastructure.

You will guide incident resolution, oversee assets, and coordinate with datacenters worldwide. The role requires 6+ years of relevant experience, expertise in Internet infrastructure (routing and access networks), and experience managing remote teams; strong communication is essential.

Qualifications

• Bachelor's degree required.
• 6+ years of relevant experience.
• Experience in Internet infrastructure environments, including routing and access networks.
• Experience managing technical teams, including a remote global team.
• Strong communication skills and ability to build productive relationships.

Responsibilities

• Cultivating and providing direct supervision for a group of maintenance engineers.
• Developing, document, refine and maintain operations policies, processes, procedures, and escalations to internal groups and equipment vendors
• Designing, developing, and maintaining alerts and run books to improve fault detection and operational visibility
• Evaluating technical skills of the maintenance team to ensure appropriate expertise
• Determining training needs for solutions and facilitating team training sessions
• Supporting the resolution of high-severity technical incidents and managing remote assets

Skills

Team leadership

Network infrastructure

Communication skills

Remote/global team management

Data center/NOC familiarity

Education

Bachelor's degree

Job description

Akamai Technologies, Inc. is seeking a Manager of Network Infrastructure to lead a 24x7 global operations team responsible for large-scale network infrastructure.

You will guide incident resolution, oversee assets, and coordinate with datacenters worldwide. The role requires 6+ years of relevant experience, expertise in Internet infrastructure (routing and access networks), and experience managing remote teams; strong communication is essential.