Global Move Allocation Specialist

SIRVA Inc.; United States; On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Competitive salary

Flexible work options

Comprehensive benefits

Job summary

SIRVA Inc. is seeking a Move Allocation Specialist to coordinate domestic and international moves, ensuring accurate data and policy compliance. You will act as a liaison among relocation counselors, moving providers, and internal teams to optimize allocations and service quality.

You will maintain detailed records in Focus, monitor costs, and support process improvements while delivering exceptional service to clients throughout the relocation process.

Qualifications

• High school degree or equivalent.
• At least two years of advanced education in a business field.
• Associates degree or business diploma required (or equivalent experience).

Responsibilities

• Accept and assign newly assigned international (with a domestic component) and domestic orders to the proper provider.
• Ensure that all customer contact information and contract terms are in the Focus application and update the system when needed.
• Verify displayed policy level has HHG authorized.
• Follow process to ensure appropriate allocation of moves to agents.
• Assign autos into the FOCUS application noting service provider assigned.
• Follow up with van line service providers to ensure all information regarding dates, estimates, weights and costs are entered into Focus and all exceptions.
• Oversee the exception process and route to assigned approver monitoring 3rd party costs.
• Ensure explanatory notes are entered into the system for other SIRVA/Alliance team members.
• Work closely with account manager(s) representing the van lines to Sirva Relo.
• Act as the primary liaison between the Relocation counselor and van line.
• Respond promptly and accurately to inquiries via phone, email and messages.

Skills

Communication

PC skills

Data entry

Relocation exp

Team collaboration

Prioritization

Education

High school degree

Associates degree

Business education

Tools

FOCUS application

MS Office

Job description

SIRVA Inc. is seeking a Move Allocation Specialist to coordinate domestic and international moves, ensuring accurate data and policy compliance. You will act as a liaison among relocation counselors, moving providers, and internal teams to optimize allocations and service quality.

You will maintain detailed records in Focus, monitor costs, and support process improvements while delivering exceptional service to clients throughout the relocation process.