Relocation Operations Specialist - Temporary

SIRVA Inc.; United States; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

FSA/HSA

Employer HSA Match

Life Insurance

Disability Insurance

Paid Time Off

Volunteer Time Off

ID Theft Protection

Job summary

SIRVA Inc. is seeking a Moving Operations Specialist to serve as the subject matter expert for moving operations.

The role acts as the primary contact for the agent network and 3rd party services, ensuring system compliance and providing allocation recommendations to improve quality and customer satisfaction. The ideal candidate has strong customer service skills and the ability to multitask in a fast-paced environment.

Qualifications

• Exceptional customer service skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail.
• Analytical and problem-solving skills.
• Outstanding communication skills.
• Domestic Household Goods background preferred.
• Self-motivated.

Responsibilities

• Manage escalations.
• Perform system audits to ensure agent network compliance.
• Manage cost controls and approvals of exceptions and 3rd party costs.
• Acts as the main point of contact for SIRVA Relocation and the agent network before, during, and after each relocation.
• Work with other members of the team to ensure the best experience for our customers.
• Works with IT on system enhancements.
• Document all interaction with agents and Relo.

Skills

Customer service

Multitasking

Attention to detail

Analytical skills

Communication

Domestic HHG background

Self-motivated

Education

Associate’s degree or business diploma

Job description

SIRVA Inc. is seeking a Moving Operations Specialist to serve as the subject matter expert for moving operations.

The role acts as the primary contact for the agent network and 3rd party services, ensuring system compliance and providing allocation recommendations to improve quality and customer satisfaction. The ideal candidate has strong customer service skills and the ability to multitask in a fast-paced environment.