Moving Operations Specialist

SIRVA Inc.; United States; Sur place; USD 40 000 - 50 000; Plein temps

Résumé du poste

SIRVA Inc. in the United States is seeking a Moving Operations Specialist to serve as the Moving subject matter expert for Sirva Relocation, acting as the primary contact for the agent network and 3rd party services. You will ensure systems compliance and provide allocation recommendations to improve quality and customer satisfaction.

You will work with other team members to ensure the best experience for customers, and collaborate with IT on system enhancements to support relocation workflows.

Qualifications

• Exceptional customer service skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail.
• Analytical and problem-solving skills.
• Outstanding communication skills.
• Domestic House Hold Goods background preferred.
• Self-motivated.

Responsabilités

• Act as the Moving subject matter expert for Sirva Relocation.
• Serve as the primary point of contact for the agent network and 3rd party services.
• Ensure systems compliance and perform system audits.
• Provide allocation recommendations to drive quality and customer satisfaction.
• Manage escalations and assist customers throughout relocations.
• Collaborate with IT on system enhancements and document interactions with agents.

Connaissances

Customer service

Multitasking

Attention to detail

Analytical problem-solving

Communication skills

Domestic House Hold Goods background

Self-motivated

Formation

Associate’s degree or business diploma

Description du poste

The primary objective of the Moving Operations Specialist is to serve as the Moving subject matter expert for Sirva Relocation. Responsibilities will include acting as the primary point of contact for the agent network and 3rd party services and ensuring systems compliance. The Moving Operations Specialist will provide allocation recommendations to further drive quality and customer satisfaction.

Essential Functions and Responsibilities

100%:

• Customer Service (both internal and external)
• Manage escalations
• Perform system audits to ensure agent network compliance
• Manage cost controls and approvals of exceptions and 3rd party costs.
• Acts as the main point of contact for SIRVA Relocation and the agent network before, during, and after each relocation
• Work with other members of the team to ensure the best experience for our customers.
• Works with It on system enhancements
• Document all interaction with agents and Relo

Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)

Education/Certification Requirements

• Associate’s degree or business diploma required (or equivalent experience)

Qualifications and Experience Requirements

• Exceptional customer service skills
• Ability to multitask in a fast-paced environment
• Attention to detail
• Analytical and problem-solving skills
• Outstanding communication skills
• Domestic House Hold Goods background preferred
• Self-motivated

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:

• Position Title: Moving Operations Specialist
• Salary Range: $40,000.00 - $50,000.00 USD
• Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.

Vacancy Status: This posting reflects an existing vacancy within our organization.

#LI-Remote