Moving Allocation Specialist

SIRVA Inc.; Oakbrook Terrace (IL); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Competitive salary

Workplace flexibility

Comprehensive benefits

Generous vacation days

Diverse corporate culture

Job summary

Sirva Worldwide, Inc. is seeking a Moving Allocation Specialist in Oakbrook Terrace, IL to coordinate domestic and international moves with service providers, ensuring data accuracy and policy compliance.

You will act as a liaison between relocation counselors, providers, and internal teams to maintain high service levels. Responsibilities include allocating orders in Focus, updating customer data, monitoring costs and exceptions, and reporting on performance.

Qualifications

• Excellent communication skills and ability to manage stressful situations.
• Strong team orientation and customer service mindset.
• Proficiency with Microsoft Office and data-entry accuracy.

Responsibilities

• Accept and assign orders to service providers via the Focus system.
• Update customer contact information and contract terms in Focus.
• Verify policy levels and HHG authorization.
• Allocate moves to agents and track dates, weights, and costs.

Skills

Communication

Teamwork

Excel

Outlook

Attention to detail

Data entry

Problem solving

Education

High school diploma

Advanced business education

Associates degree

Tools

FOCUS

Job description

Roles and Responsibilities

The Move Allocation Specialist is responsible for coordinating and assigning domestic household goods moves to appropriate service providers while ensuring accurate data management, policy compliance, and exceptional service delivery. This role serves as a key liaison between relocation counselors, moving providers, and internal stakeholders, overseeing move allocation, exception management, provider relationships, and operational performance tracking. The specialist maintains detailed records within company systems, supports quality and cost management initiatives, and helps ensure a seamless relocation experience for clients and customers.

Essential Functions and Responsibilities

70%

• Accept and assign newly assigned international (with a domestic component) and domestic orders to the proper provider
• Ensure that all customer contact information and contract terms are in the Focus application and update the system when needed
• Verify displayed policy level has HHG authorized.
• Follow process to ensure appropriate allocation of moves to agents
• Assign autos into the FOCUS application noting service provider assigned
• Follow up with van line service providers to ensure all information regarding dates, estimates, weights and estimated costs are entered into the Focus Application as well as all exceptions
• Oversee the exception process and route to assigned approver monitoring 3rd party costs. Follow up to ensure timely approval or decline.
• Ensure explanatory notes are entered into the system for other SIRVA/Alliance team members.
• Work closely with account manager(s) representing the van lines to Sirva Relo
• Act as the primary liaison between the Relocation counselor and van line
• Respond promptly and accurately to a variety of inquiries via phone, email and messages.

20%

• Maintain distribution lists/counts to ensure proper allocation
• Make corrections or update the policy matrix in FOCUS matrix as they become available updating systems accordingly
• Provide regular updates to agents and operations on performance
• Work closely with network management and/or supply chain management to report on quality performance.

10%

• Responsible for relationship building and managing the non-SIRVA service providers to ensure account contract information is current, correct, and downloaded into the Focus application.
• Perform all other duties as assigned by supervisor to support business operations.

Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)

Education/Certification Requirements

• High school degree or equivalent.
• At least two years of advanced education in a business field
• Associates degree or business diploma required (or equivalent experience).

Qualifications and Experience Requirements

• HHG Moving/relocation experience, especially operational knowledge
• Familiarity with shipping documents and operational processes
• Ability to work as part of a team, responsive to requests for information from agents and clients
• Excellent communication skills; ability to manage stressful situations and maintain a pleasant demeanor.
• Problem solving ability with attention to detail.
• Proficient PC skills and ability to learn new software.
• Fluent in Outlook, Word and Excel with strong data entry skills.
• Ability to prioritize workload.

WHAT SIRVA OFFERS

• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Challenging, collaborative, diverse corporate culture

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:

• Position Title: Moving Allocation Specialist
• Salary Range: $33,000 - $41,000 USD
• Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

• Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.
• Vacancy Status: This posting reflects an existing vacancy within our organization.

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories. It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [e-mail] and let us know the nature of your request and your contact information.