Remote Moving Operations Specialist (Temp)

SIRVA Inc.; Northern (KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

FSA/HSA

Life & Disability Insurance

Paid Time Off

Volunteer Time Off

Job summary

SIRVA Inc. is seeking a Moving Operations Specialist to serve as the moving subject matter expert for Sirva Relocation.

You will act as the primary contact for the agent network and third‑party services, ensuring systems compliance and providing allocation guidance to improve service quality. Responsibilities include handling escalations, performing system audits, managing cost controls, and documenting all interactions to support a seamless relocation experience.

Qualifications

• Associate's degree or business diploma required (or equivalent experience).
• Exceptional customer service skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail.
• Analytical and problem-solving skills.
• Outstanding communication skills.
• Domestic Household Goods background preferred.
• Self-motivated and proactive.

Responsibilities

• Serve as primary contact for the agent network and 3rd party services.
• Manage escalations and internal/external customer service requests.
• Perform system audits to ensure agent network compliance.
• Manage cost controls and approvals of exceptions and 3rd party costs.
• Act as the main contact for SIRVA Relocation and the agent network before, during, and after relocation
• Collaborate with team to ensure the best experience for customers.
• Work with IT on system enhancements and document interactions with agents and relocations.

Skills

Customer service

Multitasking

Attention to detail

Analytical skills

Communication

Self-motivated

Household goods

Education

Associate's degree or business diploma

Job description

SIRVA Inc. is seeking a Moving Operations Specialist to serve as the moving subject matter expert for Sirva Relocation.

You will act as the primary contact for the agent network and third‑party services, ensuring systems compliance and providing allocation guidance to improve service quality. Responsibilities include handling escalations, performing system audits, managing cost controls, and documenting all interactions to support a seamless relocation experience.