Relocation Operations Specialist Drive Customer Experience

SIRVA Inc.; United States; Remote; USD 40,000 - 50,000; Full time

Job summary

SIRVA Inc. in the United States is seeking a Moving Operations Specialist to serve as the Moving subject matter expert for Sirva Relocation, acting as the primary contact for the agent network and 3rd party services. You will ensure systems compliance and provide allocation recommendations to improve quality and customer satisfaction.

You will work with other team members to ensure the best experience for customers, and collaborate with IT on system enhancements to support relocation workflows.

Qualifications

• Exceptional customer service skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail.
• Analytical and problem-solving skills.
• Outstanding communication skills.
• Domestic House Hold Goods background preferred.
• Self-motivated.

Responsibilities

• Act as the Moving subject matter expert for Sirva Relocation.
• Serve as the primary point of contact for the agent network and 3rd party services.
• Ensure systems compliance and perform system audits.
• Provide allocation recommendations to drive quality and customer satisfaction.
• Manage escalations and assist customers throughout relocations.
• Collaborate with IT on system enhancements and document interactions with agents.

Skills

Customer service

Multitasking

Attention to detail

Analytical problem-solving

Communication skills

Domestic House Hold Goods background

Self-motivated

Education

Associate’s degree or business diploma

Job description

SIRVA Inc. in the United States is seeking a Moving Operations Specialist to serve as the Moving subject matter expert for Sirva Relocation, acting as the primary contact for the agent network and 3rd party services. You will ensure systems compliance and provide allocation recommendations to improve quality and customer satisfaction.

You will work with other team members to ensure the best experience for customers, and collaborate with IT on system enhancements to support relocation workflows.