Global Logistics Inside Sales & Customer Service Pro

AIT Worldwide Logistics, Inc.; Chicago (IL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Work-life balance

Meal vouchers

Smart working allowance

Hybrid work model

Private health insurance

Volunteer time

Job summary

AIT Worldwide Logistics, Inc. is seeking a Specialist Customer Service & Inside Sales to act as the first contact for customers, troubleshoot issues, and translate needs into solutions.

The role emphasizes managing customer accounts, coordinating with sales and product teams, and handling RFIs/RFQs. The position requires 1–3 years in international forwarding, pricing and customer service experience, and fluent English and Italian.

Qualifications

• 1-3 years of working experience in international forwarding.
• Experience in Pricing and Customer Service.
• Fluent oral and written English and Italian is a must.
• University degree (nice to have).

Responsibilities

• Manage new and existing customer accounts to assure accurate and timely delivery.
• Collaborate with sales teams and products teams to develop local services and products.
• Handle Requests for Information (RFI) and Requests for Quotation (RFQ).
• Promote additional services to contribute to overall profit.
• Interact with various agents to set up quotes, routes and rates for international and domestic freight shipments.
• Review the process and take immediate action to correct or solve issues that may occur.
• Provide feedback on enhancing current procedures that will increase efficiency reduce errors and better serve our customers.
• Build and maintain relationships with AIT’s customers and vendors on a first name basis.
• Other duties assigned as business deems necessary.
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable).
• Manage key accounts, focusing on customer retention and acquiring new clients while nurturing long-term business relationships.
• Conducting sales meetings on site or remote.
• In accordance with the sales and operation teams gather informations to present QBRs with all relevant customers.

Skills

International forwarding

Pricing

Customer service

Education

University degree

Job description

AIT Worldwide Logistics, Inc. is seeking a Specialist Customer Service & Inside Sales to act as the first contact for customers, troubleshoot issues, and translate needs into solutions.

The role emphasizes managing customer accounts, coordinating with sales and product teams, and handling RFIs/RFQs. The position requires 1–3 years in international forwarding, pricing and customer service experience, and fluent English and Italian.