Logistics CSR I - First-Contact Support & Global Impact

AIT Worldwide Logistics; Itasca (IL); On-site; USD 25,485 - 35,955; Full time

Benefits offered by this job

Bonus potential

Medical, Dental, Vision benefits

401(k)

Job summary

AIT Worldwide Logistics in Itasca, IL is seeking a Customer Service Representative I to serve as the first point of contact for customers, troubleshoot delivery issues, and manage ongoing relationships. You will coordinate with sales and account teams, trace shipments in TMS, and schedule routes to meet customer needs.

The role emphasizes responsive communication, accuracy, and proactive problem solving to ensure on-time, cost-effective deliveries and high customer satisfaction across multiple

Qualifications

• High School or GED required.
• 0-3 years experience in customer service or related roles required.
• 0-3 years experience in freight forwarding, logistics, 3PL, transportation brokerage, or trucking preferred.

Responsibilities

• Answer incoming calls and make outbound calls ensuring outstanding customer service.
• Work within TMS to trace loads and provide customers with shipment updates.
• Set up routes and transit times / appointment scheduling for AIT's services.
• Assist in reviewing and responding to customer emails within the team inbox.
• Promote additional services, such as Proof of Delivery, to contribute to profit.

Skills

Microsoft Office

Education

High School or GED

Tools

TMS

AS400

Job description

AIT Worldwide Logistics in Itasca, IL is seeking a Customer Service Representative I to serve as the first point of contact for customers, troubleshoot delivery issues, and manage ongoing relationships. You will coordinate with sales and account teams, trace shipments in TMS, and schedule routes to meet customer needs.

The role emphasizes responsive communication, accuracy, and proactive problem solving to ensure on-time, cost-effective deliveries and high customer satisfaction across multiple