Logistics Customer Success Associate (Entry-Level)

AIT Worldwide Logistics, INC.; Itasca (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Prescription, Health Savings Account

401(k)

Tuition Reimbursement

Paid Parental Leave

Vacation Days

Job summary

AIT Worldwide Logistics, INC. is looking for a Customer Service Representative I in Itasca, Illinois. The role is vital for establishing and managing customer relationships, troubleshooting issues, and ensuring timely deliveries. Ideal candidates have a high school diploma and 0-3 years in customer service or logistics.

Candidates should be proficient in Microsoft Office, and possess a growth mindset. Excellent benefits include medical, dental, and 401(k). Explore your career at AIT!

Qualifications

• 0-3 years experience in customer service or related roles required.
• 0-3 years experience in freight forwarding, logistics, 3PL, or transportation brokerage preferred.

Responsibilities

• Answer incoming and make outbound calls with outstanding customer service.
• Work within TMS to trace loads and provide shipment updates.
• Set up routes and appointment scheduling for AIT's services.
• Promote additional services to enhance overall profit.

Skills

Microsoft Office Suite

Transportation Management System (TMS)

AS400

Education

High School or GED equivalent

Job description

AIT Worldwide Logistics, INC. is looking for a Customer Service Representative I in Itasca, Illinois. The role is vital for establishing and managing customer relationships, troubleshooting issues, and ensuring timely deliveries. Ideal candidates have a high school diploma and 0-3 years in customer service or logistics.

Candidates should be proficient in Microsoft Office, and possess a growth mindset. Excellent benefits include medical, dental, and 401(k). Explore your career at AIT!