Global Logistics Client Services Specialist

Bertelsmann-Jobs; Louisville (KY); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

401(k) with company matching up to 6%

Paid Time Off, including paid holidays

Flexible Spending Accounts

Employee Assistance Program

Tuition reimbursement

Scholarships

Training and development

Résumé du poste

Arvato is a leading global 3PL provider delivering end-to-end supply chain and e-commerce solutions. The Client Services Representative will manage customer accounts, track shipments, prepare reports, and support the Account Manager with day-to-day operations for both international and domestic clients.

You will handle order management, inventory updates, and provide timely support while following SOPs and using dashboards to monitor performance.

Qualifications

• Minimum two years of customer service experience.
• Intermediate to advanced Excel (Microsoft Office) skills required.
• High School Diploma or equivalent.
• Strong verbal and written communication skills.

Responsabilités

• Support end-to-end shipment tracking and follow established SOPs.
• Monitor shipments using dashboards and identify open or aging items.
• Classify delivery exceptions and follow defined resolution processes.
• Assist with appointment scheduling and updates.
• Communicate with carriers using approved templates.
• Maintain and retrieve shipment documentation (BOL, PRO, POD).
• Compile required documentation for cases and escalations with guidance.
• Perform basic data checks for shipment accuracy.

Connaissances

Customer service

Communication

Analytical ability

Microsoft Office/Excel

Formation

High School Diploma

Outils

Excel

Power BI

PowerPoint

SAP

Description du poste

Arvato is a leading global 3PL provider delivering end-to-end supply chain and e-commerce solutions. The Client Services Representative will manage customer accounts, track shipments, prepare reports, and support the Account Manager with day-to-day operations for both international and domestic clients.

You will handle order management, inventory updates, and provide timely support while following SOPs and using dashboards to monitor performance.