Global Key Account Manager — Operations & Growth

DSV Road GmbH; Van Buren Charter Township (MI); On-site; USD 80,775 - 100,969; Full time

Job summary

DSV Air & Sea Inc. in the United States is seeking an Operational Key Account Manager to manage and grow key client accounts, coordinating with internal teams to deliver superior service and oversee shipments’ operational aspects.

You will work across the network to ensure pricing, onboarding, and performance meet client expectations, while identifying upsell opportunities and driving continuous improvement in SOPs and data quality. Occasional travel is required.

Qualifications

• Bachelor's degree in business, logistics, supply chain management, or related field.
• 5+ years of experience in key account management in the transportation and logistics industry.
• Experience with supply chain management, transportation, warehousing, and distribution.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Knowledge of transportation and logistics industry trends and best practices.
• Proficient in Microsoft Office Suite and other relevant software.

Responsibilities

• Act as primary contact for key accounts as defined by branch- and regional management.
• Penetrate customer’s organization to identify and build relationships at all levels.
• Work across DSV’s network and divisions to maintain and grow share of wallet.
• Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes.
• Provide clients with market insights to best predict and maneuver market challenges.
• Create, maintain and update SOPs.
• Lead client onboarding and implementation.
• Oversee day-to-day operational activities, identify risks, pain points and service gaps.
• Lead any and all collaboration efforts across internal stakeholders involved with the client.
• Head up and respond to spot quote requests identify upselling opportunities.
• Ensure data quality KPIs are met including timeliness and billing days.
• Achieve and maintain acceptable AR rating.
• Monitor, analyze and action customer performance according to committed volumes.
• Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement.
• Ensure client reporting requirements are met.
• Conduct effective client business reviews on scheduled cadence and own any follow up items.
• Facilitate/support contract and rate negotiations.
• Identify new opportunities and structure deal teams to execute the opportunity to a win.
• Develop account plans and action outlined satisfaction, threats and development opportunities.
• Create and deploy bespoke logistics solutions according to client needs. Challenge the norm
• Determine necessity and feasibility of EDI and other tech solutions that will support eBooking
• Analyze volume- and workflows to optimize productivity and uncover cost savings for client
• Manage rate optimization and yield management
• Travel as necessary

Skills

Key account management

Communication

Logistics knowledge

CRM software

TMS

Microsoft Office

Education

Bachelor's degree in business, logistics, supply chain management

Master's degree in business, logistics, supply chain management

Tools

TMS

CRM software

Microsoft Office Suite

Job description

DSV Air & Sea Inc. in the United States is seeking an Operational Key Account Manager to manage and grow key client accounts, coordinating with internal teams to deliver superior service and oversee shipments’ operational aspects.

You will work across the network to ensure pricing, onboarding, and performance meet client expectations, while identifying upsell opportunities and driving continuous improvement in SOPs and data quality. Occasional travel is required.