Global Key Account Lead - Logistics & Solutions

DSV Road GmbH; Itasca (IL); On-site; USD 83,000 - 103,000; Full time

Job summary

DSV, a global leader in transport and logistics, seeks an Operational Key Account Manager in the USA (Itasca) to manage and grow key accounts. You will collaborate with clients and internal teams to ensure service excellence and align operations with client needs across the network.

The role requires 5+ years in key account management in logistics, a Bachelor’s degree, and strong communication skills. Expect a full-time on-site position with opportunities to drive rate optimization and new

Qualifications

• Bachelor's degree in business, logistics, supply chain management, or related field.
• 5+ years of experience in key account management in the transportation and logistics industry.
• Experience with supply chain management, transportation, warehousing, and distribution.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of transportation and logistics industry trends and best practices.

Responsibilities

• Account Management and primary contact for key accounts as defined by branch- and regional management.
• Penetrate customer’s organization to identify and build relationships at all levels.
• Work across DSV’s network and divisions to maintain and grow share of wallet.
• Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes.
• Lead client onboarding and implementation.
• Oversee day-to-day operational activities, identify risks, pain points and service gaps.
• Lead collaboration across internal stakeholders involved with the client.
• Identify upselling opportunities and respond to spot quote requests.
• Ensure data quality KPIs are met including timeliness and billing days.
• Conduct effective client business reviews on scheduled cadence and own follow up items.

Skills

Account Management

Relationship Building

Communication

Problem Solving

Education

Bachelor's degree in business, logistics, supply chain management, or related field

Advanced degree (preferred)

Tools

TMS

CRM software

Microsoft Office

Job description

DSV, a global leader in transport and logistics, seeks an Operational Key Account Manager in the USA (Itasca) to manage and grow key accounts. You will collaborate with clients and internal teams to ensure service excellence and align operations with client needs across the network.

The role requires 5+ years in key account management in logistics, a Bachelor’s degree, and strong communication skills. Expect a full-time on-site position with opportunities to drive rate optimization and new