Global Key Account Manager — Logistics Operations

DSV Road GmbH; Auburn Hills (MI); On-site; USD 83,000 - 103,000; Full time

Job summary

DSV is seeking an Operational Key Account Manager in Auburn Hills, USA, to manage and grow key accounts and oversee the operational aspects of shipments. You will collaborate with internal teams to deliver exceptional service and meet client needs.

The role requires a Bachelor's degree (or higher) in business or related field and 5+ years in key account management within transportation and logistics, plus strong communication. This is a full-time position with a competitive pay package.

Qualifications

• Bachelor's degree in business, logistics, supply chain management, or related field preferred.
• 5+ years of experience in key account management in transportation and logistics preferred.
• Experience with supply chain management, transportation, warehousing, and distribution.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of transportation and logistics industry trends and best practices.
• Proficient in Microsoft Office Suite and other relevant software.

Responsibilities

• Act as primary contact for key accounts as defined by branch- and regional management.
• Penetrate customer’s organization to identify and build relationships at all levels.
• Work across DSV’s network and divisions to maintain and grow share of wallet.
• Lead client onboarding and implementation.
• Oversee day-to-day operational activities, identify risks, pain points and service gaps.
• Lead collaboration across internal stakeholders involved with the client.
• Head up and respond to spot quote requests; identify upselling opportunities.
• Ensure data quality KPIs are met including timeliness and billing days.
• Achieve and maintain acceptable AR rating.
• Monitor, analyze and action customer performance according to committed volumes.
• Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement.
• Ensure client reporting requirements are met.
• Conduct effective client business reviews on scheduled cadence and follow up items.

Skills

Fluent English

Strong communication

Interpersonal skills

Education

Bachelor's degree in business, logistics, supply chain management, or related field

Master's degree in business, logistics, supply chain management, or related field

Tools

Microsoft Office Suite

TMS

CRM software

Job description

DSV is seeking an Operational Key Account Manager in Auburn Hills, USA, to manage and grow key accounts and oversee the operational aspects of shipments. You will collaborate with internal teams to deliver exceptional service and meet client needs.

The role requires a Bachelor's degree (or higher) in business or related field and 5+ years in key account management within transportation and logistics, plus strong communication. This is a full-time position with a competitive pay package.