Strategic Key Account Manager, Logistics Operations

DSV - Global Transport and Logistics; Auburn Hills (MI); On-site; USD 83,000 - 103,000; Full time

Job summary

DSV – Global Transport and Logistics in Auburn Hills, USA, is seeking an Operational Key Account Manager to lead strategic account management within the Road division. You will manage day-to-day client relationships, coordinate across internal teams, and ensure service goals are met.

The role emphasizes collaboration, market insight, rate negotiations, and process improvement. Requires 5+ years in KAM in logistics, strong communication, and familiarity with TMS/CRM systems.

Qualifications

• Bachelor's degree in business, logistics, supply chain management, or a related field.
• 5+ years of experience in key account management in transportation/logistics.
• Experience with supply chain management, transportation, warehousing, and distribution.
• Fluent in English (written and spoken).

Responsibilities

• Act as primary contact for key accounts and manage relationships.
• Coordinate across internal teams to deliver on client needs and SLAs.
• Lead client onboarding, onboarding and implementation processes.
• Develop account plans and drive opportunities for growth.

Skills

Communication skills

Interpersonal skills

Problem-solving

Time management

Logistics industry knowledge

Microsoft Office proficiency

Education

Bachelor's degree in business/logistics/supply chain

Master's degree in business/logistics/supply chain

Tools

TMS

CRM software

Microsoft Office

Job description

DSV – Global Transport and Logistics in Auburn Hills, USA, is seeking an Operational Key Account Manager to lead strategic account management within the Road division. You will manage day-to-day client relationships, coordinate across internal teams, and ensure service goals are met.

The role emphasizes collaboration, market insight, rate negotiations, and process improvement. Requires 5+ years in KAM in logistics, strong communication, and familiarity with TMS/CRM systems.