Global Key Account Leader & KAM Excellence (Remote)

ABB Inc; Auburn Hills (MI); Hybrid; USD 143,000 - 205,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company contributions

Paid time off

Parental leave

Bonus program

Job summary

ABB Inc. in the Robotics division seeks a Lead Global Key Account Manager to drive profitable sales growth with a major logistics-focused account.

You will develop and execute the Global Account strategy, align cross-functional teams, and manage executive relationships to maximize share of wallet and customer satisfaction. The role requires 15+ years in account management, a robotics or mechatronics background, and willingness to travel up to 35% domestically and internationally.

Qualifications

• Bachelor's degree with 15+ years of commercial experience in Account Management.
• Experience with robotics in global manufacturing preferred.
• Strong strategic planning and cross-functional leadership.

Responsibilities

• Establish and maintain global offering for the Global Key Account balance near term forecasting and targets with longer term 5-year Strategic Plan.
• Create a detailed Global Account Plan and implement a tracking system to chart progress for the different activities, at LBLand BL level.
• Develop aPlayer Map and implement a program to connect the Key Account and ABB RARO executives on a regular basis to further develop business and relationships, as well as the local sales representatives.
• Be the global representative facing Key Account with the principal account decision makers at both the executive office and principal factory locations.
• Coordinate the global Key Account Management organization to ensure alignment with business priorities, consistent strategic direction, and effective collaboration across regions and business lines
• provide functional leadership of the KAM organization, drives KAM standards, consolidates account topics, prepares KAM Council discussions and escalates cross-account challenges.
• Drive excellence by monitoring account performance, sharing best practice and identifying areas for improvement.
• Facilitate regular reviews of key accounts, business performance, risks, and opportunities.
• Coordinate the annual and quarterly account planning process, ensuring robust action plans and growth strategies.
• Focus on resolving cross-organization dependencies, removing organizational barriers, and escalating systemic issues
• Track key performance indicators and drive continuous improvement initiatives across the account portfolio.

Skills

Robotics knowledge

AI knowledge

Logistics expertise

Negotiation skills

Relationship building

Program management

Travel willingness

English fluency

Education

Bachelor's degree

Job description

ABB Inc. in the Robotics division seeks a Lead Global Key Account Manager to drive profitable sales growth with a major logistics-focused account.

You will develop and execute the Global Account strategy, align cross-functional teams, and manage executive relationships to maximize share of wallet and customer satisfaction. The role requires 15+ years in account management, a robotics or mechatronics background, and willingness to travel up to 35% domestically and internationally.