Global Robotics Key Account Leader — KAM Excellence (Remote)

ABB Inc; Auburn Hills (MI); Hybrid; USD 143,000 - 205,000; Full time

Benefits offered by this job

Health insurance

401k Savings Plan

Paid holidays

Job summary

ABB Robotics seeks a Lead Global Key Account Manager to drive profitable sales growth with major logistics-focused accounts. You will shape global account strategy, coordinate cross-regional teams, and ensure alignment of priorities while managing performance and customer satisfaction.

This role requires a strong robotics background, strategic planning, and the ability to travel up to 35% domestically and internationally.

Qualifications

• Bachelor’s degree with 15+ years of commercial experience in account management.
• Strong technical background in robotics or mechatronics.
• Willingness to travel up to 35% domestically and internationally.
• Excellent problem solving and program management skills.

Responsibilities

• Establish and maintain global offering for the Global Key Account balance near term forecasting and targets with longer term 5-year Strategic Plan.
• Create a detailed Global Account Plan and implement a tracking system to chart progress for the different activities, at LBL and BL level.
• Develop a Player Map and implement a program to connect the Key Account and ABB RARO executives on a regular basis.
• Be the global representative facing Key Account with the principal account decision makers at both the executive office and principal factory locations.
• Coordinate the global Key Account Management organization to ensure alignment with business priorities, consistent strategic direction, and effective collaboration across regions and business lines
• Provide functional leadership of the KAM organization, drives KAM standards, consolidates account topics, prepares KAM Council discussions and escalates cross-account challenges.
• Drive excellence by monitoring account performance, sharing best practice and identifying areas for improvement.
• Facilitate regular reviews of key accounts, business performance, risks, and opportunities.
• Coordinate the annual and quarterly account planning process, ensuring robust action plans and growth strategies.
• Focus on resolving cross-organization dependencies, removing organizational barriers, and escalating systemic issues
• Track key performance indicators and drive continuous improvement initiatives across the account portfolio.

Skills

Fluent English

Robotics knowledge

Education

Bachelor’s degree with 15+ years of commercial experience in Account Management and Key Account Management roles

Job description

ABB Robotics seeks a Lead Global Key Account Manager to drive profitable sales growth with major logistics-focused accounts. You will shape global account strategy, coordinate cross-regional teams, and ensure alignment of priorities while managing performance and customer satisfaction.

This role requires a strong robotics background, strategic planning, and the ability to travel up to 35% domestically and internationally.