Global IT Support & Systems Admin (RSUs)

The Briefed; San Mateo (CA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Healthcare coverage

RSU/Bonuses

On-site HQ perks

Professional development stipends

Flexible PTO

Commuter benefits

Job summary

Verkada’s IT Specialist role at our San Mateo HQ delivers hands-on technical support, systems administration, and operational assistance to on-site employees and global teams. You will troubleshoot hardware, networking, and AV systems, manage SaaS access across Okta, Google Workspace, Slack, Jira, Salesforce, and Kandji, and help optimize IT workflows in a fast-growing environment.

This role requires strong customer service, multi-OS experience, and flexibility to support global operations.

Qualifications

• Demonstrated IT support experience in a fast-paced corporate setting.
• Hands-on familiarity with macOS, Windows, Linux, iOS and Android hardware/OS.
• Experience administering Google Workspace (G-Suite) and cloud identity SSO platforms (Okta, OneLogin).
• Hands-on experience managing AV hardware, VoIP, and enterprise collaboration tools (Slack, Zoom).
• Exposure to Kandji, Salesforce, and ticketing systems.
• Excellent written and verbal communication with a customer-service mindset.
• Ability to adapt work hours to support global operations.

Responsibilities

• Provide high-level desk-side and remote support to employees across levels.
• Troubleshoot hardware, networking, and AV systems across multiple OS.
• Manage employee SaaS access and lifecycle (provisioning, roles, deprovisioning).
• Oversee AV and video conferencing platforms (Zoom/Zoom Rooms).
• Maintain IT asset records and drive workflow improvements.
• Collaborate with global IT teams, remote staff, and vendors.

Skills

High-touch support

Multi-OS management

SaaS identity admin

AV & conferencing

Global collaboration

Strong communication

Flexible schedule

Tools

Okta

Google Workspace

Slack

Jira

Salesforce

Kandji

MDM

Job description

Verkada’s IT Specialist role at our San Mateo HQ delivers hands-on technical support, systems administration, and operational assistance to on-site employees and global teams. You will troubleshoot hardware, networking, and AV systems, manage SaaS access across Okta, Google Workspace, Slack, Jira, Salesforce, and Kandji, and help optimize IT workflows in a fast-growing environment.

This role requires strong customer service, multi-OS experience, and flexibility to support global operations.