Remote IT & Systems Administrator

United States Digital Space LLC; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive Salary

Quarterly Bonuses

Unlimited Paid Time Off

Unlimited Paid Sick Leave

Remote & Flexible Working

Private Medical Insurance

Professional Development Budget

International Exposure

Regular Company Events

Job summary

United States Digital Space LLC is seeking a hands-on IT Support professional to own employee IT requests end-to-end, from onboarding to offboarding, across Google Workspace, Atlassian, GitHub, and AWS. You will configure macOS and Windows workstations via MDM, manage equipment procurement and international shipping, and document processes to reduce recurring issues.

You will operate in a fast-paced team, support non-technical colleagues, and maintain security while improving workflows through

Qualifications

• 3+ years of hands-on IT support, service desk, or sysadmin with ownership of the areas listed.
• Practical experience supporting macOS in production employee environments.
• MDM administration including enrollment, policies, deployment, and compliance.
• Administration of Google Workspace and at least two of Atlassian, GitHub access management, or cloud IAM (AWS/GCP/Azure).
• Ownership of access lifecycle (joiners/movers/leavers) with approval flows and least-privilege.
• Experience with equipment provisioning, inventory, and remote/international delivery.
• Strong knowledge of network fundamentals (DNS, DHCP, VPN, TCP/IP) and endpoint security basics.
• Experience with ticketing systems and SLA adherence.
• Ability to handle high-volume concurrent requests with calm, clear communication.
• At least one example of automating or redesigning a repetitive support process with measurable outcomes.
• Ukrainian fluent; English at least B1 for international company.

Responsibilities

• Own employee IT requests end-to-end: prioritize, inform, resolve, document, and prevent recurrence.
• Administer user accounts, permissions, and access across Google Workspace, Atlassian, GitHub, and AWS (least privilege).
• Run onboarding/offboarding: accounts provisioned on day one, access revoked on exit, devices recovered.
• Prepare and maintain macOS/Windows workstations via MDM (policies, deployment, patching, encryption).
• Own IT equipment procurement, delivery, returns, and inventory including international shipping.
• Troubleshoot hardware, software, network, and SaaS issues; reproduce and verify.
• Maintain IT documentation, knowledge base, and asset records.
• Reduce repetitive work through scripting and process improvements while preserving security.
• Enforce IT security policies; identify and escalate suspicious activity.

Skills

Ownership of requests

MacOS support

MDM administration

Google Workspace

Access management

Proactive documentation

SLA aware

Ukrainian

English (B1+)

Tools

Jamf

Kandji

Intune

JumpCloud

Hexnode

Job description

United States Digital Space LLC is seeking a hands-on IT Support professional to own employee IT requests end-to-end, from onboarding to offboarding, across Google Workspace, Atlassian, GitHub, and AWS. You will configure macOS and Windows workstations via MDM, manage equipment procurement and international shipping, and document processes to reduce recurring issues.

You will operate in a fast-paced team, support non-technical colleagues, and maintain security while improving workflows through