Global IT Support Specialist - Remote with Bay Area Travel

Verda; San Francisco (CA); Remote; USD 59,000 - 70,000; Full time

Benefits offered by this job

Cash and equity compensation

Local benefits

Job summary

Verda is hiring an IT Support Specialist to keep our people productive by ensuring day-to-day technology works reliably and securely. You’ll be the first point of contact for internal IT issues, handling requests from report to resolution and knowing when to escalate.

This hands-on role covers devices, identity and access, collaboration tools, office tech, and onboarding. You’ll help improve processes, documentation, and tooling to scale IT support as Verda grows.

Qualifications

• Experience in IT support, service desk, workplace technology, or a hands-on IT role.
• Experience supporting end users in a fast-moving, international environment.
• Hands-on experience with laptops on macOS/Windows/Linux.
• Experience with identity and access management, including user accounts and MFA.
• Familiarity with SaaS and collaboration tools like Google Workspace, Slack, video conferencing.
• Sound networking fundamentals for troubleshooting connectivity, Wi‑Fi, VPN, DNS, access issues.
• Methodical troubleshooting: gather info, test, document, and communicate clearly.
• Strong written and verbal English communication.

Responsibilities

• Provide timely, high‑quality IT support to Verda employees globally in hardware, software, accounts, and access.
• Set up, configure, maintain, and troubleshoot laptops, mobile devices, peripherals, and meeting-room tech.
• Be the on‑site IT presence for the US office as the team grows.
• Facilitate onboarding, offboarding, and role changes including device provisioning and access requests.
• Support security in identity and access management to ensure proper access.
• Troubleshoot OS, networks, collaboration tools, VPN, printers, and SaaS apps.
• Maintain accurate asset inventory, device records, and support documentation.
• Escalate complex issues while owning communication and follow-up.
• Identify recurring issues and improve support processes and self-service guides.
• Support IT security practices across devices, accounts, and workflows.

Skills

Technical fundamentals

Service mindset

System troubleshooting

English communication

Tools

Google Workspace

Slack

Video conferencing tools

Endpoint-management tools

Job description

Verda is hiring an IT Support Specialist to keep our people productive by ensuring day-to-day technology works reliably and securely. You’ll be the first point of contact for internal IT issues, handling requests from report to resolution and knowing when to escalate.

This hands-on role covers devices, identity and access, collaboration tools, office tech, and onboarding. You’ll help improve processes, documentation, and tooling to scale IT support as Verda grows.