Technical Support Engineer - University Graduate 2026 at Verkada

University of Delaware; San Mateo (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare programs

Flexible PTO

Mental health support

Wellness benefits

Healthy lunches provided

Job summary

Verkada is seeking a Technical Support Engineer based in San Mateo, CA. As part of a dynamic team, you'll support enterprise customers by troubleshooting complex technical issues and providing solutions on Verkada's cutting-edge security products.

This position requires a relevant degree and strong communication skills, focusing on customer interaction and problem-solving. Employee benefits include comprehensive health coverage, paid time off, and wellness programs aimed at enhancing employee well-being.

Qualifications

• Bachelor’s or Master's degree in Networking, IT, CS, or related field.
• Coursework in computer networking, Linux, and Python is a plus.
• Ability to communicate complex technical matters effectively.

Responsibilities

• Troubleshoot customer environments and provide support.
• Collaborate with Engineering to identify and resolve issues.
• Create knowledge base articles and improve product functionality.

Skills

Problem-solving skills

Attention to detail

Communication skills

Team collaboration

Education

Bachelor’s or Master's degree in a related technical discipline

Tools

Linux

Python

Job description

Technical Support Engineer - University Graduate 2026

Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform.

Responsibilities include troubleshooting complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, providing crucial feedback to Product Management to drive product improvement, and creating knowledge base articles. Our team is the bridge between customers, Engineering, and Product Management. This role will report to one of our Technical Support Engineering Managers and is based on-site 5 days per week in San Mateo, CA.

What You’ll Do

• Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
• Provide best practice design, installation, and configuration expertise to enterprise customers
• Communicate technical matters to customers both orally and in writing
• Own customer issues from creation to resolutionCollaborate with Engineering and Product teams to test new products and identify bugs
• Write technical knowledge base articles and whitepapers
• Staying up to date on the latest products and industry technologies
• Build tools and processes that will scale

What You Bring

• Bachelor’sor Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
• Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus
• Ability to communicate complex technical matters both orally and in writing
• Demonstrated problem-solving skills and attention to detail
• Ability to work within a team environment
• Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision, and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time
• Fertility stipend
• Wellness/fitness benefits
• Healthy lunches provided daily

Additional Information

• We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.