Technical Support Engineer

Verkada; San Mateo (CA); On-site; USD 66,124 - 74,390; Full time

Benefits offered by this job

100% healthcare premium coverage for employee

Paid parental leave

Wellness benefits

Professional development stipend

Commuter benefits

Healthy lunches provided daily

Job summary

A leading security technology firm located in San Mateo seeks Technical Support Engineers to assist enterprise customers with Verkada's cloud-managed security products. This role involves troubleshooting complex technical issues, collaborating with engineering teams, and educating customers on product use. Candidates should possess a relevant degree and strong problem-solving abilities. This is an on-site position requiring work 5 days a week. Competitive hourly pay and extensive employee benefits are offered.

Qualifications

• Bachelor's or Master's degree in Networking, IT, or related discipline.
• Ability to communicate complex technical concepts effectively.
• Demonstrated problem-solving skills and attention to detail.

Responsibilities

• Troubleshoot full-stack issues across the Verkada platform.
• Collaborate with Engineering and Product teams.
• Write knowledge base articles and technical documentation.

Skills

Technical troubleshooting

Customer communication

Problem-solving

Teamwork

Education

Bachelor's or Master's degree in Networking or related field

Tools

Python

Linux

Job description

Who We Are

Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

Over 30,000 organizations worldwide, including more than 100 companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.

About the Role

Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire line of Verkada cloud‑managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform.

Responsibilities include troubleshooting complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, providing crucial feedback to Product Management to drive product improvement, and creating knowledge base articles. Our team is the bridge between customers, Engineering, and Product Management. This role will report to one of our Technical Support Engineering Managers and is based on‑site 5 days per week in San Mateo, CA.

What You'll Do

• Full‑stack troubleshooting of the entire Verkada platform including network, hardware, software, and electrical issues
• Provide best practice design, installation, and configuration expertise to enterprise customers
• Communicate technical matters to customers both orally and in writing
• Own customer issues from creation to resolution
• Collaborate with Engineering and Product teams to test new products and identify bugs
• Write technical knowledge base articles and whitepapers
• Stay up to date on the latest products and industry technologies
• Build tools and processes that will scale

What You Bring

• Bachelor's or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
• Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus
• Ability to communicate complex technical matters both orally and in writing
• Demonstrated problem‑solving skills and attention to detail
• Ability to work within a team environment
• Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
• Willing and able to work on‑site in San Mateo 5 days per week

Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well‑being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision, and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time
• Professional development stipend
• Fertility stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

Pay Disclosure

At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. This estimate can vary based on the factors described above, so the actual starting base pay may be above or below this range. Base pay is also just one component of Verkada's total rewards package. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).

Estimated Hourly Pay Range: $48 — $54 USD

Equal Opportunity Employer

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

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