Global IT Support Specialist - End User Tech & Onboarding

Bee Talent Solutions; Tampa (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Job summary

Bee Talent Solutions is seeking an End User Services Specialist to deliver reliable IT support for internal teams in Tampa. You will ensure hardware, software, identity access, and network reliability to keep operations smooth.

In this role, you will handle Tier 1–2 support across macOS and Windows, manage onboarding/offboarding, and maintain ITSM ticket queues while meeting SLA targets. Collaboration with Security and IT Infra is essential to enforce endpoint compliance.

Qualifications

• 2+ years in enterprise IT support or End User Services.
• Proficiency with macOS and Windows in a corporate network.
• Hands-on experience with Okta and Active Directory.
• Familiarity with Jamf Pro and Microsoft Intune for endpoint management.
• Experience managing Google Workspace, Slack, Zoom and Jira/Confluence.
• Strong analytical skills and customer-first service mindset.

Responsibilities

• Provide Tier 1–2 IT support for hardware, software, network, and OS across global offices.
• Manage onboarding/offboarding lifecycle, laptop provisioning, and identity access.
• Maintain ITSM queues (Jira Service Management, ServiceNow) with SLA targets.
• Troubleshoot productivity tools (Google Workspace, Slack, Zoom, M365, Zoom Rooms).
• Collaborate with IT Infra and Information Security to deploy updates and enforce endpoint compliance.
• Maintain hardware asset inventory and coordinate repairs and refreshes.
• Draft and update self-service knowledge base and SOPs.

Skills

Tier 1–2 support

Customer service

SLA management

Analytical thinking

Onboarding/offboarding

Tools

Okta

Active Directory

Jamf Pro

Microsoft Intune

Jira Service Management

ServiceNow

Google Workspace

Slack

Zoom

Jira/Confluence

Job description

Bee Talent Solutions is seeking an End User Services Specialist to deliver reliable IT support for internal teams in Tampa. You will ensure hardware, software, identity access, and network reliability to keep operations smooth.

In this role, you will handle Tier 1–2 support across macOS and Windows, manage onboarding/offboarding, and maintain ITSM ticket queues while meeting SLA targets. Collaboration with Security and IT Infra is essential to enforce endpoint compliance.