Enterprise IT Support Specialist

TCWGlobal; Austin (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

TCWGlobal in Austin, TX is seeking a hands-on IT Specialist to deliver exceptional end-user support across macOS, Windows, and cloud apps. You will troubleshoot, provision laptops, and manage onboarding, offboarding, and access control to keep employees productive.

You will work with Jamf Pro, Microsoft Intune, Okta, and Active Directory in a fast-paced enterprise environment, coordinating with Infrastructure and Security teams and maintaining accurate IT assets and documentation.

Qualifications

• 2+ years of experience in enterprise IT support, Help Desk, Desktop Support, End User Services, or a similar role.
• Hands-on experience supporting both macOS and Windows.
• Experience with identity and access management (Okta and Active Directory).
• Experience with endpoint management tools such as Jamf Pro and Intune.
• Familiarity with cloud productivity tools (Google Workspace, Microsoft 365, Slack, Zoom, Jira, Confluence).
• Strong troubleshooting across hardware, software, peripherals, and network connectivity.
• Experience in a structured ticketing environment and SLAs.
• Strong communication and customer service skills with nontechnical users in mind.
• Proactive, ownership-driven mindset and collaborative, fast-moving work style.

Responsibilities

• Provide Tier 1–2 technical support for hardware, software, operating systems, applications, and network connectivity.
• Troubleshoot and support both macOS and Windows devices in a corporate environment.
• Own IT portions of onboarding and offboarding lifecycle, including laptop provisioning and account management.
• Configure and manage endpoints using Jamf Pro and Microsoft Intune.
• Support identity and access management through Okta and Active Directory.
• Manage incidents and service requests through ITSM platforms such as Jira Service Management and ServiceNow, meeting SLAs.
• Troubleshoot and support Google Workspace, Microsoft 365, Slack, Zoom, and Zoom Rooms.
• Coordinate with Infrastructure and Security teams on system updates and endpoint compliance.
• Maintain inventories of laptops, accessories, licenses, and other IT assets; assist with hardware repairs.
• Create and maintain internal knowledge-base articles, documentation, and SOPs.

Skills

macOS & Windows

IT onboarding/offboarding

Customer service

Troubleshooting

Ticketing systems

Tools

Jamf Pro

Microsoft Intune

Okta

Active Directory

Google Workspace

Slack

Zoom

Jira Service Management

ServiceNow

Confluence

Job description

TCWGlobal in Austin, TX is seeking a hands-on IT Specialist to deliver exceptional end-user support across macOS, Windows, and cloud apps. You will troubleshoot, provision laptops, and manage onboarding, offboarding, and access control to keep employees productive.

You will work with Jamf Pro, Microsoft Intune, Okta, and Active Directory in a fast-paced enterprise environment, coordinating with Infrastructure and Security teams and maintaining accurate IT assets and documentation.