Global End-User IT Support Specialist

Bee Talent Solutions; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Job summary

BEE Talent Solutions is seeking an End User Services Specialist to deliver technical support and IT operations for internal teams across offices and remote setups. You will be the primary technical resource ensuring hardware, software, identity access, and network reliability for a growing construction technology company.

You will manage onboarding/offboarding, configure endpoints (Jamf, Intune), handle identity lifecycle (Okta, AD), and support productivity tools like Google Workspace, Slack,

Qualifications

• 2+ years in an enterprise IT support role.
• Proficient with macOS and Windows in a corporate network.
• Experience with identity platforms (Okta, Active Directory) and MDM (Jamf Pro, Intune).

Responsibilities

• Provide Tier 1–2 technical support for hardware, software, network, and OS across offices and remote setups.
• Manage onboarding/offboarding lifecycle including laptop provisioning and identity lifecycle access.
• Maintain ITSM ticket queues (Jira Service Management, ServiceNow) with SLA targets.
• Troubleshoot productivity tools and SaaS platforms (Google Workspace, Slack, Zoom, Microsoft 365).
• Collaborate with IT Infrastructure and Security to deploy updates and enforce endpoint compliance.
• Maintain hardware asset inventory and coordinate repairs and refreshes.
• Draft and update self-service knowledge base and SOPs.

Skills

macOS

Windows

2+ years IT support

Analytical thinking

Tools

Okta

Active Directory

Jamf Pro

Microsoft Intune

Google Workspace

Slack

Zoom

Jira Service Management

ServiceNow

Jira/Confluence

Job description

BEE Talent Solutions is seeking an End User Services Specialist to deliver technical support and IT operations for internal teams across offices and remote setups. You will be the primary technical resource ensuring hardware, software, identity access, and network reliability for a growing construction technology company.

You will manage onboarding/offboarding, configure endpoints (Jamf, Intune), handle identity lifecycle (Okta, AD), and support productivity tools like Google Workspace, Slack,