Global IT Services Tech III: Advanced Support & Mentoring
Ashley Furniture Industries
14 days+
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Benefits offered by this job
Job summary
A leading furniture manufacturer in Mesquite, Texas, is seeking a Tech III to manage IT support and systems. This role involves advanced troubleshooting of various operating systems, mentoring junior technical staff, and ensuring efficient operations across departments. Candidates should have 5+ years of IT support experience and be familiar with best practices in IT asset management. Competitive compensation and benefits are offered in a collaborative work environment.
Qualifications
- 5+ years of experience in IT support, desktop support or technical troubleshooting.
- Experience supporting manufacturing, distribution, or retail environments preferred.
- Ability to mentor junior technical staff.
Responsibilities
- Manage and support IT systems for various business units.
- Troubleshoot user technical issues with desktops and mobile devices.
- Act as liaison for vendors working on IT systems.
- Take lead on projects as directed by GTS Manager.
Skills
Problem-solving
Analytical skills
Communication
Customer service
Project management
Education
Associate degree in Computer Science or Information Technology
Tools
Microsoft Windows
Apple macOS
Linux
IT ticketing systems
Asset and inventory management systems
Job description
A leading furniture manufacturer in Mesquite, Texas, is seeking a Tech III to manage IT support and systems. This role involves advanced troubleshooting of various operating systems, mentoring junior technical staff, and ensuring efficient operations across departments. Candidates should have 5+ years of IT support experience and be familiar with best practices in IT asset management. Competitive compensation and benefits are offered in a collaborative work environment.
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