Proactive Desk Support Tech II — IT Infrastructure

Networkats; Irving (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

A managed IT services provider in Irving, Texas is seeking a proactive Desk Support Technician II to provide infrastructure support for clients. Key responsibilities include troubleshooting technical issues, managing service requests, and collaborating on global projects. The ideal candidate should have a Bachelor’s degree, 5+ years of experience, and familiarity with Windows Server, Office 365, and networking protocols. This role is on-site and encourages teamwork and problem-solving skills.

Qualifications

• 5 years of experience in consulting or managed services environment.
• Progress towards MCSE / CCNP required.
• 1 year experience in Windows Server with Active Directory.

Responsibilities

• Manage IT service requests and troubleshoot technical issues.
• Provide proactive maintenance and support of client systems.
• Monitor the health of network and server infrastructure.

Skills

Troubleshooting

Customer support

Network management

Technical documentation

System monitoring

Education

Bachelor’s degree in a related field

Tools

Windows Server

Office 365

Azure

Microsoft Exchange

SharePoint Online

Routers and routing protocols

Job description

A managed IT services provider in Irving, Texas is seeking a proactive Desk Support Technician II to provide infrastructure support for clients. Key responsibilities include troubleshooting technical issues, managing service requests, and collaborating on global projects. The ideal candidate should have a Bachelor’s degree, 5+ years of experience, and familiarity with Windows Server, Office 365, and networking protocols. This role is on-site and encourages teamwork and problem-solving skills.