IT Support Tech II — Elevate Retail Tech & Service

Nebraska Furniture Mart Inc.

Cedar Park (TX)

On-site

USD 38,000 - 47,000

Full time

2 days ago

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Benefits offered by this job

Same day pay

Competitive pay

Staff discount

Job summary

Nebraska Furniture Mart is seeking an IT Support Technician II in Cedar Park, TX to deliver excellent customer service to retail staff and mentor junior technicians while troubleshooting hardware, software and applications issues.

You’ll install, move and configure devices, analyze failures, perform preventive maintenance and maintain clear ticket records. The role requires some night/weekend hours and pre-employment screening.

Qualifications

Associate’s degree in Information Systems or PC/computer diagnosis and repair, or equivalent experience.
2 years’ experience with communications devices and computer hardware; installation, diagnosis and repair.
Working toward Comp TIA A+ Certification; Net+ certification preferred.
ServiceNow experience preferred.
Knowledge/experience administering Citrix XenDesktop/XenApp, IGEL Thin Clients preferred.
Experience in supporting Windows and Apple products in an enterprise is a plus.
Basic understanding of operating systems of end-user devices and the relationship to application software and network connectivity for routine tasks.
Ability to work night, weekend and/or early morning hours based on business needs.
Pre-employment screening including, but isn’t limited to, criminal background check.

Responsibilities

Assist: Support staff with installation, move, configuration and ongoing usability of POS/Desktop/Telephone devices, peripheral equipment, software and applications.
Examine: Determine why equipment is not working by analyzing the situation and performing repairs.
Prevent: Provide preventive maintenance as necessary for appropriate hardware and update service tickets with steps performed.
Communicate: Share status of open issues with Manager, Solution Center and staff.
Test: Move and install equipment within a mutually agreed upon time and assess to ensure it’s fully operational.