Enterprise IT Systems Support Engineer II

Ashley Furniture Industries; Memphis (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Ashley Furniture Industries is seeking a Tech II in Memphis, TN to provide essential technical support across various enterprise-wide systems. The ideal candidate will manage IT ticket issues, support multi-platform environments, and maintain documentation for improved processes. With an associate degree and at least 3 years of experience in endpoint technical support, candidates should also possess certifications like CompTIA A+, Network+, and ITIL Foundation. The role requires problem-solving skills and customer service excellence, with occasional travel and flexible scheduling as needed.

Qualifications

• 3+ years endpoint technical support experience.

Responsibilities

• Manage IT ticketing system for hardware/software issues.
• Support multi-platform environments (Windows, Apple, Linux).
• Configure and troubleshoot mobile devices and scanners.
• Install and maintain printer systems.
• Network cable installation and maintenance.

Skills

Windows/Mac OS troubleshooting

Network infrastructure support

Hardware diagnostics

Mobile device management

Printer system maintenance

Strong communication abilities

Problem-solving expertise

Time management

Documentation proficiency

Customer service focus

Team collaboration

Education

Associate degree in Computer Science/Information Systems or equivalent experience

Tools

CompTIA A+

CompTIA Network+

ITIL Foundation

Microsoft 365 Certified: Endpoint Administrator Associate

Apple Certified Support Professional (ACSP)

Job description

Ashley Furniture Industries is seeking a Tech II in Memphis, TN to provide essential technical support across various enterprise-wide systems. The ideal candidate will manage IT ticket issues, support multi-platform environments, and maintain documentation for improved processes. With an associate degree and at least 3 years of experience in endpoint technical support, candidates should also possess certifications like CompTIA A+, Network+, and ITIL Foundation. The role requires problem-solving skills and customer service excellence, with occasional travel and flexible scheduling as needed.