Tier-1 Help Desk Support Technician

Prosum; Nashville (TN); On-site; USD 55,000 - 65,000; Full time

Job summary

A customer support company is seeking a Customer Support I Technician in Nashville, TN. The role focuses on providing first-line technical support via phone and email, ensuring customer satisfaction through effective problem-solving, and document tracking of customer interactions. Candidates should have a high school diploma and preferably prior experience in customer service or technical support.

Qualifications

• Strong verbal and written communication skills are essential.
• Basic knowledge of computer hardware, software, and networking is required.
• Previous customer service or technical support experience is a plus.

Responsibilities

• Provide first-line technical support to customers via phone and email.
• Assist customers with account setup and troubleshooting.
• Document and track customer interactions in the help desk system.

Skills

Strong verbal and written communication skills

Basic knowledge of computer hardware, software, and networking

Ability to work in a fast-paced environment

Experience troubleshooting hardware/software issues

Familiarity supporting Office 365 services

Education

High School Diploma or equivalent

Tools

MS Active Directory

Office 365

Dropbox

SharePoint/OneDrive

Box

Job description

A customer support company is seeking a Customer Support I Technician in Nashville, TN. The role focuses on providing first-line technical support via phone and email, ensuring customer satisfaction through effective problem-solving, and document tracking of customer interactions. Candidates should have a high school diploma and preferably prior experience in customer service or technical support.