Global IP NOC Engineer — 24x7 Incident & Network Support

Transaction Network Services (TNS); Missouri; On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical and dental coverage

Life insurance

Paid holidays and vacations

401K plan with company match

Job summary

Transaction Network Services (TNS) seeks a skilled Network Support Engineer for its Financial Markets Global IP Desk in Missouri. You will help maintain global TCP/IP, VPN and MPLS networks, resolve complex IP issues, and coordinate with Cisco/Juniper TAC for escalations.

Responsibilities include incident management, change coordination, and after-hours on-call support. A strong technical background in routing, telecom networks and NOC operations is essential.

Qualifications

• TCP/IP, VPN,MPLS and routing knowledge (OSPF, BGP, EIGRP, RIP, IS-IS).
• Hands-on configuration of Cisco, Arista and Juniper routers and switches.
• ITIL Certification
• Experience with Microsoft Office software, communications software, and Visio.
• Hardworking, focused, thorough, and punctual.
• Proficient at multitasking.
• Experience working with external customers.
• Experience providing support for NOC environments.
• Computer Science / applicable degree, or equivalent work experience is preferred
• Experience in a financial industry support role, preferably with a Financial Markets managed service provider or independent software vendor
• Understanding of Financial Markets (Equity, Futures, Options)
• Advanced knowledge of exchange market data and order routing protocols
• Experience supporting and troubleshooting multicast market data streams
• Experience with Change Management Processes
• 3-5 years' experience with troubleshooting circuits
• 3-5 years' experience with Network Operations and Troubleshooting
• Excellent communication, customer, and time management skills
• Self-starter with a drive to develop own skills and knowledge
• Team player with good attention to detail
• Direct trading experience advantageous
• Strong written and verbal communications skills required.

Responsibilities

• Provide support of global large scale TCP/IP, VPN and MPLS networks to include OSPF, BGP, EIGRP, RIP, IS-IS protocols
• Hands-on configuration and troubleshooting of Cisco, Arista and Juniper routers and switches
• Vendor management, to include extensive interface with Cisco and Juniper TAC
• Second-level network and protocol troubleshooting and debugging
• Coordination, scheduling and support of network maintenance and change management activities . Any change in network is scheduled as per the Change Management Policy, including second sighted to avoid any errors for that change during its implementation.
• Provide on-call escalation support which includes after hours availability on a rotating schedule
• Operation Readiness, final checks for project acceptance into the NOC for handover support.
• Incident management, ensure all clients and network incidents are restored with minimal service impact.

Skills

TCP/IP knowledge

VPN knowledge

MPLS knowledge

Routing protocols (OSPF,BGP,EIGRP,RIP,

ITIL Certification

Microsoft Office

Visio

Communication skills

Customer service experience

Time management

Multitasking

Self-starter

Education

Computer Science / applicable degree, or equivalent work experience

Tools

Cisco

Arista

Juniper

Job description

Transaction Network Services (TNS) seeks a skilled Network Support Engineer for its Financial Markets Global IP Desk in Missouri. You will help maintain global TCP/IP, VPN and MPLS networks, resolve complex IP issues, and coordinate with Cisco/Juniper TAC for escalations.

Responsibilities include incident management, change coordination, and after-hours on-call support. A strong technical background in routing, telecom networks and NOC operations is essential.