Global Implementation Lead, Supply Chain Tech

Flexport; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Flexport is hiring an Implementation Manager in San Francisco, CA to own and evolve the Implementation Methodology as the product suite expands. You will drive end-to-end implementation for new accounts and existing clients, coordinating with Sales, Operations, and technical teams to deliver as sold.

Ideal candidates are self-starters with a track record in logistics projects, excellent collaboration, and a keen eye for detail to deliver on time and beyond expectations.

Qualifications

• BA/BS with 4+ years in logistics, supply chain management/consulting, or freight forwarding.
• Self-starter who spots process gaps and builds the solution before being asked.
• Track record of scoping, planning, and closing client-facing, cross-functional projects.
• Strong collaboration and communication skills; comfortable owning the room with clients.
• Sharp attention to detail and a bias for delivering ahead of schedule.

Responsibilities

• Build and evolve implementation playbooks and methodology; own the process end-to-end.
• Lead implementation for new accounts and existing clients from award to ramp to steady-state delivery.
• Coordinate with Sales, Operations, planning, carrier relations, procurement, fulfillment, and tech teams.
• Own critical path and readiness to support; deliver what was sold on the timeline.
• Adapt plans in real time as conditions change and capture lessons for improvements.
• Report status to leadership and propose mitigation plans early.
• Close out implementations with formal reviews to drive improvements.

Education

BA/BS with 4+ years in logistics, supply chain management/consulting, or freight forwarding

Job description

Flexport is hiring an Implementation Manager in San Francisco, CA to own and evolve the Implementation Methodology as the product suite expands. You will drive end-to-end implementation for new accounts and existing clients, coordinating with Sales, Operations, and technical teams to deliver as sold.

Ideal candidates are self-starters with a track record in logistics projects, excellent collaboration, and a keen eye for detail to deliver on time and beyond expectations.