Global Implementation Lead - Logistics & Solutions

Flexport; Los Angeles (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

Flexport is hiring an Implementation Manager to own and evolve our Implementation Methodology as our ICP product suite expands. This self-starter role will build playbooks for how we implement today and adapt them as new products come online, driving end-to-end projects in partnership with Sales and Operations.

You will lead implementations for new accounts and existing clients, align cross-functional teams, and manage the critical path to ensure on-time delivery and continuous improvement.

Qualifications

• BA/BS with 4+ years in logistics, supply chain management/consulting, or freight forwarding.
• A self-starter who spots process gaps and builds the solution before being asked.
• A track record of scoping, planning, and closing client-facing, cross-functional projects.
• Strong collaboration and communication skills; comfortable owning the room with clients.
• Sharp attention to detail and a bias for delivering ahead of schedule.

Responsibilities

• Build and evolve the Implementation Methodology: task definitions, personas, ownership, timing, dependencies, templates.
• Take first-mover ownership of implementation gaps: when a new product or service doesn't have a playbook yet, you build one, rather than waiting to be told.
• Partner with Sales and Operations as the client's primary point of contact through implementation, including solutioning support.
• Lead implementation for new accounts and new business with existing clients, from award through ramp to steady-state delivery.
• Scope awarded business and build the implementation project plan, aligning sales, account management, planning & ops, carrier relations, procurement, fulfillment, and technical teams to execute.
• Own the critical path and readiness to support: deliver what was sold, on the timeline it was sold on.
• Adapt the plan in real time as conditions change; turn what you learn into better service level and quality.
• Report implementation status to commercial, business, and operational leadership — flag barriers early and bring a mitigation plan, not just the problem.
• Successfully close out implementations with a project style review capturing lessons learned to drive improvements into the Implementation Methodology.

Skills

Project management

Logistics

Cross-functional collaboration

Client management

Planning

Education

BA/BS degree

Job description

Flexport is hiring an Implementation Manager to own and evolve our Implementation Methodology as our ICP product suite expands. This self-starter role will build playbooks for how we implement today and adapt them as new products come online, driving end-to-end projects in partnership with Sales and Operations.

You will lead implementations for new accounts and existing clients, align cross-functional teams, and manage the critical path to ensure on-time delivery and continuous improvement.