Global Head of Seller Onboarding & External Workforce

Block; Sacramento (CA); Remote; USD 207,000 - 311,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Job summary

Block is seeking a senior operations leader to define and manage the global external workforce and partner strategy for seller onboarding. You will own the operating model for third‑party service providers, vendors, and BPO partners, ensuring scalable, high‑quality onboarding while controlling costs and risk.

You will influence senior stakeholders across Finance, Legal, Procurement, and regional teams, shaping contracts, pricing structures, and governance.

Qualifications

• 12+ years of progressive operations and vendor management experience.
• Experience managing third-party providers, BPOs, or outsourced delivery at scale.
• Strong understanding of SLAs, governance, scorecards, and business reviews.
• Experience making build-vs-buy recommendations with cost tradeoffs.
• Ability to influence senior stakeholders across multiple functions.
• Experience in fintech, commerce, SaaS, or scaled services delivery preferred.
• Clear communication and independent, strategic execution.
• Experience using AI to improve workflows and outcomes.

Responsibilities

• Define and manage the global external workforce and partner strategy for seller onboarding.
• Establish and govern global SLA frameworks, scorecards, and escalation mechanisms for partners.
• Lead operating model for BPO and vendor onboarding work, with role clarity and quality assurance.
• Ensure partner operations integrate with Square’s onboarding workflows, data, and seller experience standards.
• Collaborate with Procurement, Legal, Finance, and regional teams on contracts and commercial terms.
• Influence senior leaders and translate partner performance into strategic investments and changes.

Skills

Vendor management

BPO management

Operations leadership

Cost modeling

Governance & SLAs

Build-vs-buy analyses

Fintech/commerce experience

Job description

Block is seeking a senior operations leader to define and manage the global external workforce and partner strategy for seller onboarding. You will own the operating model for third‑party service providers, vendors, and BPO partners, ensuring scalable, high‑quality onboarding while controlling costs and risk.

You will influence senior stakeholders across Finance, Legal, Procurement, and regional teams, shaping contracts, pricing structures, and governance.