Global External Workforce & Partner Strategy Lead

Block; San Francisco (CA); Ibrido; USD 207.000 - 311.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Medical insurance

Flexible time off

Retirement plans

Family planning

Descrizione del lavoro

Block, Inc. is seeking a senior operations leader to define and manage the global external workforce and partner strategy for seller onboarding.

Reporting to the Head of Global Onboarding Operations, you will own the operating model for third-party service providers, vendors, and BPO partners to improve seller outcomes while scaling efficiently. You will evaluate build-vs-buy tradeoffs, set global partner standards, influence senior stakeholders across Finance, Legal, Procurement, and regional

Competenze

• 12+ years of progressive operations, vendor management, or workforce strategy experience.
• Deep experience managing third-party providers, BPOs, or outsourced delivery at scale.
• Strong understanding of SLAs, governance, quality standards, and scorecards.
• Experience making build-vs-buy recommendations across quality, cost, speed, and risk.
• Strong financial and analytical acumen including cost modeling and ROI analysis.
• Ability to influence senior stakeholders across multiple functions.

Mansioni

• Develop and maintain a global external workforce strategy for vendors, third-party providers, and BPO partners.
• Determine labor mix by market, seller segment, service tier, and business need.
• Lead build-vs-buy analyses and recommendations for work allocation.
• Create scalable frameworks for footprint, capacity, cost, and market coverage.
• Establish global SLA frameworks, scorecards, and escalation mechanisms.
• Ensure vendor performance, compliance, and continuous improvement.
• Collaborate on contracts, renewals, pricing, and terms with Procurement, Legal, and Finance.
• Oversee operating model for onboarding with vendors, including roles and QA.
• Integrate partner operations with onboarding workflows, data, tooling, and standards.
• Identify opportunities to reduce cost-to-serve and increase consistency across geographies.
• Influence senior leaders across Sales, Finance, Procurement, Legal, and regions.
• Translate performance and market needs into strategic investment recommendations.
• Navigate sensitive stakeholder situations with strong relationships.
• Manage partner operations managers and vendor leaders, fostering accountability.

Conoscenze

Operations leadership

Vendor management

Workforce strategy

Vendor governance

Cost modeling

Stakeholder influence

Fintech/Commerce

Communication

AI workflow optimization

Build-vs-buy

Quality assurance

SLA governance

Descrizione del lavoro

Block, Inc. is seeking a senior operations leader to define and manage the global external workforce and partner strategy for seller onboarding.

Reporting to the Head of Global Onboarding Operations, you will own the operating model for third-party service providers, vendors, and BPO partners to improve seller outcomes while scaling efficiently. You will evaluate build-vs-buy tradeoffs, set global partner standards, influence senior stakeholders across Finance, Legal, Procurement, and regional